Operations Manager

Operations Manager – UFC GYM

Ensure members receive exceptional service from a happy, friendly staff in a clean and well‑maintained facility. Lead hiring, training, and supervision of front desk, kids club, janitorial, juice bar, and maintenance technicians. Resolve membership issues, update past‑due accounts, manage payroll and supply budgets, and uphold all company standards.

• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Wellness resources

• Responsible for hitting a monthly Operations Revenue goal, including Retail, Supplements, Juice bar and Non-Commissioned Revenue. Also, responsible for hitting and growing the club’s monthly dues tap.
• Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club.
• Hire, train and develop a strong operational team including front desk, kids club, juice bar, maintenance and janitorial.
• Maintain a clean and safe facility for all members and team members; checking that the facilities equipment is well‑maintained.
• Ensure team members always execute the basics in friendliness, cleanliness, punctuality and dress code.
• Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters.
• Monitor club facilities for appearance and equipment and resolve or escalates issues that detract from the member experience. Assist in providing direction to janitorial service.
• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience.
• Responsible for bill collecting on members electronic funds transfer (EFT) dues as well as making phone calls for past‑due members and members with invalid credit cards.
• Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure.
• Follow‑up with compliance checks by monitoring club systems and employee performance.
• Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, file organization, member check‑in, class check‑in, telephone inquiry, guest registration, cash handling and member .
• Maintain an efficient ‘back office.’
• Make daily banking deposits Monday – Friday.
• Order and maintain all supplies.
• Supervise point‑of‑sales (POS) operations and file daily and weekly club revenue reports.
• Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports.

Knowledge, skills & abilities:

• Highly organized and willing to take leadership responsibilities regardless of situation.
• Must possess strong oral, presentation and written communication skills and thrive in a fast paced environment.
• Must be highly motivated and proactive.
• An understanding of food & beverage operations.
• Must be able to work days, evenings, and weekends if necessary.
• Proficient in Microsoft Office Suite.

• Experience in food and beverage service is preferred.
• Experience in a health club or the hospitality industry preferred.
• Serve Safe or Food Handlers Card must be obtained within the first 30 days of hire.
• Current CPR/AED certification.
• State certification (see state specific requirements).
• Must complete Kid’s Club Attendant training prior to working alone in Kid’s Club.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.