Head of Professional Services

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Location: Wayne, NJ

Employment Type: Full-Time, On-Site (Hybrid Flexibility)

Reports To: Executive Leadership Team

Aptimized is a leading technology consulting firm specializing in innovative solutions that drive business transformation. We deliver high-quality services across ERP, cloud, and emerging technologies, helping clients achieve operational excellence and measurable results.

We are seeking a dynamic and hands‑on leader to serve as the Head of Professional Services & Project Office, reporting to the CEO
. This role is responsible for all delivery teams, ensuring strategic alignment, operational excellence, and high‑quality outcomes for our clients. The ideal candidate combines executive leadership with tactical execution—building presentations, leading large project teams, and managing staff and contractors. This position also carries full accountability for project‑level profit and loss (P&L), adherence to SLAs
, and meeting all project commitments.

• Strategic Leadership
  • Define and execute delivery strategy aligned with company objectives.
  • Establish governance frameworks and best practices for project execution.
• Hands‑On Execution
  • Develop and deliver executive‑level PowerPoint presentations for internal and client stakeholders.
  • Actively participate in project planning and delivery oversight.
• Team & Resource Management
  • Formal management of staff and contractors, including joiners/movers/leavers and performance reviews.
  • Build and mentor high‑performing delivery teams.
  • Serve as escalation point for customer issues and ensure rapid resolution.
  • Maintain strong client relationships and drive satisfaction.
• Operational Excellence
  • Ensure projects meet scope, timeline, budget, and SLA commitments.
  • Drive continuous improvement initiatives for efficiency and quality.
  • Own project‑level profit and loss (P&L) responsibility.
  • Support revenue growth through upsell opportunities and client success.

• Experience
  • 10+ years in Professional Services leadership, with proven ability to manage large delivery teams and PMO functions.
  • Demonstrated success in managing SLAs and project commitments.
• Skills
  • Strong presentation and communication skills (PowerPoint expertise required).
  • Deep knowledge of project governance frameworks (PMI, Agile).
  • Ability to balance strategic leadership with hands‑on execution.
  • Proven experience in hiring, firing, and managing diverse teams.
  • Strong financial acumen with P&L ownership experience.
• Education
  • Bachelor’s degree required; MBA or PMP certification preferred.

Occasional travel to client sites (10–20%).

• Competitive compensation and benefits package.
• Opportunity to lead a critical function in a growing technology consulting firm.
• Collaborative, innovative, and client‑focused culture.