Spa Manager

Overview

Hand & Stone Massage and Facial Spa is opening a new spa in Wayne, NJ. We are growing rapidly and have over 500 locations across the US and Canada. We are seeking an energetic and reliable Spa Manager to help run our operation in Wayne, NJ. The Spa Manager will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and satisfaction.

The ideal Manager will foster collaboration and guide staff to operate with peak efficiency through coordination and communication. This position is responsible for daily operations with a focus on achieving sales targets and delivering exceptional customer service.

Please come join us if you:

• Have a great personality and excellent interpersonal skills!
• Are a self-proclaimed “genius” in sales and marketing and can help grow the business and maximize profit and revenue
• Are a dynamic leader who can manage a diverse staff
• Have great communication skills and connect well with staff and stakeholders
• Are an excellent organizer and can ensure the spa runs effectively and exceeds customer expectations
• Are empathetic and able to put yourself in someone else’s shoes
• Spa experience is a plus but not required; training will be provided

• Overcome objections during the sales process and increase the membership base
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision
• Plan and direct to meet the daily needs of the operation
• Track staff schedules efficiently to optimize capacity, revenue, and profits
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Manage inventory effectively
• Ensure a high degree of customer satisfaction, address dissatisfaction, and resolve service complaints
• Ensure compliance with Hand & Stone policies and procedures and applicable laws
• Hire, train, supervise, develop, and mentor all team members according to Hand & Stone policies
• Motivate and empower the team to achieve high standards

• A great opportunity to implement creative strategies to help our new spa become as successful as possible
• Growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts

Compensation: $18.00 - $22.00 per hour

At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time, flexible schedules available.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest and employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees, including hiring, termination, benefits, compensation, day-to-day activities, and terms or conditions of employment.

Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.