Assistant Director, Quality & Patient Care Management

Title: Assistant Director, Quality & Patient Care Management

Location: Wayne, NJ

Schedule: Onsite

The Assistant Director, Quality & Patient Care Management provides clinical and operational leadership to the Patient Care Center (PCC) and Call Center teams to support the safe, effective, and compliant delivery of patient care services in alternate care settings.

This position manages day-to-day patient care operations, quality assurance, clinical documentation, patient onboarding, and care coordination in accordance with Basic Home Infusion (BHI) policies, regulatory requirements, and current nursing and pharmacy standards.

The Assistant Director also serves as a clinical resource to patients, field nurses, Pharmacy, prescribers, and internal teams.

• Manage the day-to-day operations, workflow, and performance of the PCC and Call Center teams.
• Hire, train, coach, and evaluate team members and address performance concerns as appropriate.
• Manage Patient Care Management processes, including patient onboarding, clinical reviews, scheduling coordination, and continuity of care.
• Partner with Admissions, Pharmacy, Nursing, Scheduling, prescribers, and other stakeholders to support timely initiation and ongoing delivery of patient care.
• Monitor Plans of Care, physician orders, telemetry information, and other required clinical documentation for accuracy, completeness, and timely follow-up.
• Manage quality assurance activities, including review and follow-up of incident reports, nursing documentation, missing records, and adherence to established documentation standards.
• Identify quality, clinical, or operational concerns and implement or recommend appropriate corrective actions and process improvements.
• Address patient concerns and complaints and elevate significant clinical or service issues as appropriate.
• Support regulatory and accreditation readiness and participate in The Joint Commission, state, and other applicable surveys.
• Conduct telephonic or video admission visits and maintain a limited field patient census of up to five patients based on staffing and operational needs.
• Ensure designated clinical and operational systems are maintained with accurate and timely information.
• Maintain Monitoring Center Nurse competency and provide clinical and departmental coverage as needed.
• Perform other related duties as assigned.

• Serve as a clinical liaison among patients, field nurses, Pharmacy, physician offices, and internal departments.
• Provide clinical support related to intrathecal therapy, implanted pumps, medications, chronic pain and spasticity therapies, and applicable troubleshooting.
• Conduct clinical assessments and clinical/cancer reviews and support hospitalization, hospice, and MRI coordination.
• Prepare, process, and follow up on clinical and dose adjustment orders.
• Review medications and bridge boluses with field nurses and perform required Synchro Med and Prometra calculations.
• Track pump replacements, pump-site infections, granulomas, and other assigned clinical indicators.
• Monitor PCC communications and ensure patient and clinical requests are appropriately addressed and documented.
• Collaborate with field nurses regarding patient needs, including evacuation plans for patients with implanted pumps when necessary.
• Participate in departmental meetings, new-hire orientation, and clinical and quality improvement initiatives.

• Active Registered Nurse (RN) license in good standing in New Jersey required.
• Bachelor of Science in Nursing (BSN) required.
• 4+ year clinical experience in intrathecal therapy, infusion therapy, implanted pumps, pain management, or a related specialty preferred.
• Previous nursing leadership, supervisory, or management experience preferred.
• Strong clinical judgment, mathematical aptitude, and attention to detail.
• Excellent leadership, communication, interpersonal, and organizational skills.
• Ability to manage multiple priorities in a fast-paced clinical environment.
• Strong technology skills, including proficiency with Microsoft Office and electronic clinical systems.
• Ability to work independently and collaboratively across departments.

The employee is responsible for maintaining an active RN license in good standing and meeting all applicable requirements for continued professional practice.