Sales Associate III

Overview

Sales Associate III – Coach

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, we are committed to innovation and inclusivity. The Sales Associate role is an integral part of the store’s success, focused on delivering Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a lasting impression.

• Understand organizational objectives and make decisions aligned with Company priorities.
• Own personal performance metrics and develop clienteling strategies in partnership with management.
• Create short- and long-term strategies to achieve personal metrics and performance goals.
• Own personal survey results and develop improvement plans.
• Represent Coach as a brand ambassador and demonstrate selling and service expectations at all times.
• Understand local market changes and support execution of local sales strategies and tactics.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining productive customer relationships.
• Present a professional appearance aligned with Coach’s Guide to Style.
• Build credibility as a personal fashion advisor with knowledge of fashion, competition, features, benefits, and current offerings.
• Communicate current pricing and promotional strategy to customers; discuss product features and leverage cross-selling opportunities.
• Cross-sell and promote complementary products based on customer needs.
• Be responsive to customers’ needs, tailoring approach accordingly; attend to individual shopping needs and manage multiple customers simultaneously.
• Follow up with customers to influence/close sales; adapt selling techniques to contribute to store financial results.
• Build lasting relationships and leverage tools to support clienteling; promote a team selling environment and foster teamwork and collaboration.
• Remain solution-oriented, adaptable to changing business needs; welcome feedback and maintain a calm, professional demeanor.

• Complete daily tasks without impacting service or Coach standards; maintain store, backroom, cash wrap, and visual merchandising to Coach standards.
• Maintain a clean selling floor; adhere to retail policies and procedures including POS, operations, and asset protection.
• Replenish inventory on the sales floor and support store inventory processes; organize stockroom and sales floor efficiently.
• Assist with cash-wrap as needed; process purchases, returns, and exchanges; handle transactions accurately.
• Prepare the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising standards.

• Drive for Results: consistently exceeds goals and remains bottom-line oriented.
• Customer Focus: dedicated to meeting customer expectations and building trust.
• Creativity: generates original ideas and adds value in brainstorming settings.
• Interpersonal Savvy: builds rapport and effective relationships with diverse stakeholders.
• Learning on the Fly: learns quickly, open to change, analyzes successes and failures for improvement.
• Perseverance: energetic and persistent in finishing tasks.
• Dealing with Ambiguity: copes well with change and uncertainty, acts with limited information when needed.

• Experience:
  
  1–3 years of sales experience, preferably in luxury retail; knowledge of fashion trends and competition.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet), use of walkie talkies, and ability to read price/product release sheets.
• Physical:
  Ability to perform at a fast pace; ability to maneuver the store and stock room; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments/transfers.
• Schedule:
  
  Ability to work a flexible schedule including evenings, weekends, and holidays with high retail traffic.

Note:

This document is a sample of duties and is not exhaustive. Coach and Tapestry are equal opportunity employers; employment decisions are based on qualifications and do not consider protected characteristics. Visit Coach at