Licensed Optician - Wayne, NJ
Listed on 2026-01-01
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Retail
Retail Associate/ Customer Service, Customer Service Rep
Lens Crafters - Licensed Optician - Wayne, NJ
Join to apply for the Lens Crafters - Licensed Optician - Wayne, NJ role at Lens Crafters.
Requisition . Store #: 000241 Lens Crafters. Position:
Full‑time.
Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care.
We aim to deliver the brand value proposition and help establish Lens Crafters as the premier destination for all vision needs within the community. Our Licensed Optician creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high‑quality eyewear which exceeds our customers’ expectations.
MajorDuties & Responsibilities
- Welcome all customers and set expectations.
- Custom‑fit glasses and precisely place prescription lenses.
- Act as a leader in optical acumen.
- Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
- Assist team with complex product needs & prescriptions.
- Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
- Proactively explore root causes of issues, forward‑thinking, ensure customers are satisfied & expectations are exceeded, solution driven.
- Ability to multi‑task, prioritize & manage time with competing priorities.
- Strive to achieve exceptional results on Brand KPIs & competencies.
- Take pride in store appearance, help keep store clean, attractive & organized.
- Inform management of safety opportunities; demonstrate safe work practices.
- Resourceful, self‑motivated with a desire for continual learning, improvement & results.
- Adhere to company policies & procedures, including discounts, promotions & inventory management.
- High School graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills: communicator, listener & team builder.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills – ability to use & carry an iPad/tablet.
- Familiarity with POS, computers & calculators.
- Embrace new technology & change.
- Previous customer service & retail experience.
Pay Range: $28.66 - $38.27 per hour. In addition, you may be offered a competitive bonus and/or commission plan. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EEO StatementEssilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
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