Support Specialist

Customer Service, CRM & Lead ISA We are seeking a Growth Support Specialist to serve in a hybrid Inside Sales Agent (ISA) role that combines customer service, CRM database management, and proactive lead nurture. This position plays a critical role in supporting business growth by maintaining strong follow‑up systems and delivering a high‑quality client experience, with opportunities for performance‑based bonuses tied to results and contributions.

• Inside Sales Agent (ISA) Lead Nurture
  • Proactively contact new, existing, and inactive leads via phone, text, and email
  • Nurture leads to uncover motivation, timing, and readiness to buy or sell
  • Consistently follow up using CRM tasks, notes, and workflows
  • Qualify leads and provide warm hand‑offs to licensed agents
  • Track conversations, outcomes, and engagement within the CRM
• CRM Database Management
  • Maintain accurate and up‑to‑date CRM records
  • Clean, tag, and segment the database for targeted outreach
  • Ensure follow‑up compliance and task completion
  • Run basic reports and share insights with leadership
• Customer Service Client Support
  • Provide timely and professional responses to clients and lead inquiries
  • Assist with scheduling, shared inbox management, and follow‑ups
  • Support client reviews and client appreciation initiatives
  • Assist with operational and administrative tasks as needed

• Prior real estate experience required
• Previous inside sales or ISA experience required
• Active New Jersey real estate license OR willingness to obtain within the first month of hire
• Strong phone presence and communication skills
• Highly organized with strong follow‑up discipline
• Ability to work 30 hours per week in the office with flexibility for future growth

$28 hourly plus bonus potential