Claims Administrative Assistant

Job Title

Claims Administrative Assistant

Wayne, PA

At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values:
Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.

The administrative assistant supports the Claims team through a variety of administrative and customer service functions. This role helps ensure the smooth processing of claims and enhances communication between internal teams and customers.

• Claim intake:
  Take new claim reports over the phone and assist callers with claims-related questions or direct them to the appropriate team
• Payment processing:
  Support examiners by processing expense and loss payments accurately and efficiently
• Customer correspondence:
  Communicate with customers to provide claim updates and pertinent information
• Documentation:
  Prepare and send letters on behalf of the claims examiner
• File management:
  Process zip files and maintain organized digital records
• Reporting:
  Complete weekly and monthly Excel reports to support departmental tracking and analysis

• Flexibility:
  Be flexible and willing to take on additional assignments as needed while maintaining daily operations
• Written communication:
  Draft and edit documents, emails and letters with accuracy and professionalism
• Coverage:
  Review and handle emails during absences from the office to ensure continuity
• Deadline management:
  Track deadlines and assist leaders in meeting all required timelines
• Proactivity:
  Anticipate needs and take initiative — act proactively rather than reactively
• Sensitivity:
  Be sensitive and responsive to leaders’ needs and assist with miscellaneous projects as they arise
• Professionalism:
  Maintain a positive attitude and professional approach in all interactions

• Education:
  
  College degree or equivalent business/industry experience
• Experience:
  
  Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Knowledge:
  Excellent oral and written communication skills
• Organization:
  Highly organized and efficient, able to multitask and prioritize effectively
• Independence:
  Able to work independently and demonstrate strong initiative
• Professionalism:
  Comfortable interfacing with leadership and peers

Passion and drive can be just as important as experience. If you’re excited about this opportunity, we’d love to hear from you!

This position offers the flexibility to work remotely up to five days per month.

One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while onsite and more than 450 annual personal and professional development courses.

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Administrative
• Industry: Insurance