Client Service Representative - Urgent Care

Client Service Representative - Urgent Care

1 week ago Be among the first 25 applicants

Support, Learn, and Make a Difference

Making a difference is what we do! Are you passionate about top‑notch veterinary & client care? So are we! Your career path awaits at the newly opened Metropolitan Veterinary Urgent Care and Specialty in Wayne, PA!

Description

This state‑of‑the‑art 6,000‑square‑foot facility conveniently located just minutes from Metropolitan Veterinary Associates, Rt. 476/Rt. 76/Rt. 30, and the PA Turnpike, is equipped with everything you need to provide outstanding care to your patients. As part of this innovative facility, you’ll not only provide top‑tier urgent care services but also work alongside an exceptional team of Emergency Doctors and Specialists. If you’re looking to take your profession to the next level in a collaborative, open environment, this is the place for you!

About The Customer Service Representative - Urgent Care Role

We are looking for a Customer Service Representative to join our growing team! As the first point of contact for clients and patients, you will play a vital role in ensuring a welcoming, professional, and efficient experience.

• Tuesday-Friday: 4:00 PM - 12:00 AM

• Starting at $18.00 + 15% Shift Differential

• Providing a warm and friendly first impression to all clients and patients.
• Communicating with clients and the medical team in a clear, professional, and compassionate manner.
• Answering phones, managing client inquiries, and scheduling appointments effectively.
• Maintaining accurate patient records and updating client information.
• Assisting with patient admits and discharges, as well as payment processing.
• Supporting the cleanliness and organization of the hospital, including the front desk and lobby areas.
• Multitasking and prioritizing responsibilities in a fast‑paced environment.
• Collaborating with team members to ensure smooth workflow and excellent care.

• Leading industry compensation
• Education Assistance Program & tuition reimbursement
• Medical, Dental and Vision insurance
• Paid time off
• Paid volunteer time off
• Continuing education paid time off and allowance (for licensed and non‑licensed team members)
• Retirement plan including matching funds
• Pet adoption reimbursement
• Mentorship with a team dedicated to Education and Development
• Emotional support and well‑being benefits for team members
• Unlimited growth potential

• Friendly and professional demeanor.
• Strong communication and organizational skills.
• Proficiency with computers and phone systems.
• Basic understanding of veterinary terminology (or willingness to learn).
• Comfort being around animals and working in a pet‑focused environment.
• Ability to handle multiple tasks in a dynamic, team‑oriented setting.
• Attention to detail and the ability to stay calm under pressure.

At MVA,
YOU are our priority. If you're looking for a career where you can thrive, grow, and truly make a difference
, we’d love to have you join our team!

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