Manager Duty

• Health insurance
• Opportunity for advancement
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

The Manager on Duty (MOD) is responsible for overseeing the day-to-day operation of the facility during assigned shifts and ensuring a safe, clean, professional, and customer-focused environment. The MOD serves as the primary management presence during their shift, providing leadership to part-time staff and interns while working closely with other departments to ensure programs and facility operations run successfully.

The MOD is expected to lead by example, provide exceptional customer service, promote and sell facility programs and services, accurately process customer transactions, enforce facility policies, respond appropriately to emergencies, and ensure the facility is prepared for customers and scheduled programming.

• Serve as the management presence for the facility during assigned shifts.
• Ensure the facility is clean, organized, safe, and prepared for customer arrival.
• Conduct regular facility and property walks to identify safety, maintenance, or operational concerns.
• Ensure doors, gates, and designated areas are properly opened, secured, and locked.
• Monitor facility equipment and report damage, maintenance issues, or other concerns to the General Manager.
• Make regular rounds during leagues, tournaments, camps, clinics, and other programming to ensure safety and proper facility operations.
• Understand and follow emergency procedures for accidents, injuries, incidents, weather events, and other emergencies.
• Complete incident reports and document all significant issues encountered during a shift.
• Prepare and distribute a daily shift report and follow up on outstanding items as needed.
• Complete special projects and other assignments as directed by management.

• Oversee part-time employees and interns during assigned shifts.
• Provide direction, support, and accountability to staff.
• Lead by example in customer service, professionalism, communication, and work ethic.
• Motivate employees and help create a positive team environment.
• Ensure staff understand and follow facility policies, procedures, and expectations.
• Work cooperatively with various departments throughout the company.

• Provide a high level of customer service and ensure a positive customer experience.
• Respond to customer questions, concerns, and requests in a professional and timely manner.
• Maintain a professional appearance, demeanor, and attitude at all times.
• Develop positive relationships with customers, teams, coaches, program participants, and guests.
• Firmly and professionally enforce facility rules, policies, and procedures when necessary.
• Adapt to changing circumstances that may affect programming, staffing, or customer experience.

• Maintain a strong working knowledge of all facility programs, including leagues, camps, clinics, tournaments, memberships, rentals, and other offerings.
• Communicate program details, schedules, pricing, and availability to customers.
• Promote and sell facility programs and services by identifying customer needs and recommending appropriate programs or offerings.
• Assist customers with program selection, registration, enrollment, and purchases.
• Identify opportunities to promote additional programs, services, rentals, memberships, or facility offerings.
• Provide a professional and welcoming sales and checkout experience for all customers.
• Answer customer questions regarding programs, pricing, schedules, policies, and procedures.
• Resolve basic customer issues related to registration, payments, and purchases, escalating more complex issues to management when necessary.

• Open and close the facility according to established procedures.
• Walk the property and facility to identify issues or concerns before opening and during closing.
• Check in and out radios, keys, money drawers, and other required equipment.
• Count and verify money drawers and drops.
• Open, close, and lock doors and designated areas as required.
• Ensure the facility is properly secured at the conclusion of each shift.
• Understand and execute all emergency and incident procedures.

• Communicate effectively with YSC managers and staff by phone, email, and in person.
• Maintain accurate records and documentation of incidents, facility concerns, and shift activities.
• Utilize computer-based…