Finneran Pavilion Guest Services Supervisor

Overview

Finneran Pavilion Guest Services Supervisor

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• Posting Number: T
• Position Title:
  
  Finneran Pavilion Guest Services Supervisor
• Position Type:
  Temp/Intern
• Location:
  
  Villanova, PA
• Work Schedule:
  
  temporary
• Approximate Number of Hours per Week
• Department: 730-Athl - The Pavilion

Position Summary

Why work at Villanova?

• Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
• Villanova’s most precious asset is our people
  . As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more.

As a member of the Villanova University Athletics staff, the Guest Services Staff Supervisor plays a vital role in maximizing the game day experience for Villanova Wildcat basketball fans. This role serves as both a supervisor of Guest Services Event Staff and an active team member, assisting fans and ensuring smooth event operations. The Guest Services Staff Supervisor supports fans in premium clubs, provides game day information, and fosters a welcoming environment.

This is a seasonal part-time role that provides support during basketball, football, and select other events.

All duties must be completed in compliance with University and NCAA rules and regulations.

Responsibilities:

• Exceed customer service expectations of all Wildcat community members.
• Understand and practice policies and procedures set by Villanova University Athletics.
• Attend customer service team member training and maintain comprehensive knowledge of game day information, rules, and regulations.
• Go above and beyond to enhance game day experience.

Minimum Qualifications:

• 3+ years of experience
• 18 years of age or older
• Must be available nights, weekends, and holidays
• Ability to stand, walk, and climb stairs throughout the duration of the event
• Required to occasionally lift 10 pounds, unaided
• Strong verbal and written communication skills
• Ability to work well with others and provide leadership to a team
• Problem-solving skills with the ability to think quickly and remain calm in high-pressure situations
• Positive attitude toward taking on additional job responsibilities
• Good judgment and decision-making skills
• Authorization to work in the United States of America

Preferred Qualifications:

• Physical Requirements and/or Unusual
  
  Work Hours:
  
  Ability to stand, walk, and climb stairs throughout the duration of the event
• Required to occasionally lift 10 pounds, unaided

Required fields are indicated with an asterisk (*).

• How did you first hear of this employment opportunity?
  • Linked In
  • Glassdoor
  • Chronicle Vitae
  • Academic Keys
  • PA Career Link/Job Gateway
  • Professional Affiliation/Trade Website
  • Diversity Association/Publication Website
  • Advertisement in Academic or Professional Publication
  • Referred by a current employee
  • Referred by a friend, family member, or former employee
  • Heard about it at a conference or career fair
  • Browsing the Villanova website
  • Cabrini University employee
  • Other
• If your answer to the above question is…