Senior Contract Administrator

Senior Contract Administrator

As a Senior Contract Administrator, US Operations, you will collaborate with internal and external customers on the receipt, review, and activation of all transactions—whether standard, non‑standard, or complex—for our Retail line(s) of business. You will receive comprehensive training, act as a subject‑matter expert within the Contract Administration community, and proactively engage with teammates to identify process improvement opportunities.

• Documentation Review & Execution: Review standard, non‑standard, and complex financial transaction documentation to ensure legal enforce ability and adherence to company policies. Ensure the company’s security interests (UCC and/or Title when applicable) in the equipment are established. Analyze documents to reflect customer intentions and collaborate with Commercial teams to deliver correct, timely solutions. Execute documents on behalf of the company.
• Transaction Processing: Activate transactions in the appropriate systems for booking, funding, tracking, and invoicing. Ensure data entry conforms to business and program requirements, company policies, and pricing and profitability parameters. Act as the final line of defense for compliance with Know‑Your‑Customer policies and relevant state, federal, and provincial regulations.
• External Communications: Receive and handle inbound correspondence and inquiries from dealers, resolving first‑line queries regarding receipt, booking, and potential corrections of finance transactions.
• Problem Solving: Interface cross‑functionally with Sales, Sales Support, Credit, Legal, and Operations to resolve pre‑ and post‑booking transactional, customer, and dealer issues.
• Optimization – Process Improvement: Collaborate with senior team members and Contract Admin leadership to analyze bottlenecks and identify process improvement opportunities. Contribute to solution formulation and implementation through projects, and lead or participate in improvement initiatives to enhance core process efficiency.
• Training and Development: Pursue formal and informal training opportunities to expand knowledge and add value. Demonstrate flexibility by assisting other operational departments during low‑volume periods.
• Subject Matter Expert (SME): Proficiently train, mentor, and develop new team members. Coordinate activities as directed by Manager or Team Lead. Execute standard, non‑standard, or complex activities to ensure correct handling, incident implementation, and output, while balancing day‑to‑day tasks and assisting with post‑booking activities such as rebooks and adjustments.
• Quality Control: Leverage expertise to actively participate in the post‑booking audit process. Perform entry, review, and grading for each transaction audited.

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, and fun health & vitality activities.
• Flexible hours with possibility to work from home.
• Career development opportunities: online learning and member development programs.
• Check this link to an overview of all benefits in your region.

• Associate or Bachelor’s degree in accounting, finance, or a closely related discipline.
• 0–2 years of relevant experience in a financial institution, accounts payable, or similar financial operations environment.
• Foundational understanding of bookkeeping principles and financial documentation.
• Strong critical thinking and problem‑solving skills with a proactive approach to resolving issues.
• Exceptional accuracy and organizational skills, capable of managing multiple tasks efficiently.
• Clear and professional written and verbal communication skills, able to interact effectively across teams.
• Familiarity with Microsoft Office Suite (Excel, Outlook, Word) and comfort working with financial systems.
• Demonstrated ability to work independently and collaboratively in a team‑oriented environment.

Deadline for application:
January 12, 2026 (Due to high volume of applications this requisition may close prior to posted close date).

Applications via email will not be reviewed. Please apply online via our career website:  DLL’s referral program applies.

For more information, please contact our Talent Acquisition partner Wayne Croft via

DLL is an equal‑opportunity employer committed to inclusive, barrier‑free recruitment and selection processes, and all applicable legislation. If you require accommodation, please advise Human Resources in accordance with our values and legal requirements. Hiring is subject to successful completion of a background check.

Applicable Pay Range: $56,347.20 – $84,520.80