Accounts Receivable Analyst- Direct Collection

Accounts Receivable Analyst
- Direct Collection

Join to apply for the Accounts Receivable Analyst
- Direct Collection role at USLI

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Join to apply for the Accounts Receivable Analyst
- Direct Collection role at USLI

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About Us: At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values:
Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.

Your Role: As an Accounts Receivable Analyst on the Direct Collection team, you will support the weekly preparation and distribution of collection letters while maintaining consistent, high-quality customer service. You will work closely with customers, brokers, insureds and internal teams to resolve billing inquiries, ensure accurate collections and document activity throughout the collection process.

Key Responsibilities:

• Collection letters: Prepare and mail weekly collection letters by verifying payment postings, reviewing internal billings, creating supporting documentation, processing invoices, and distributing copies to brokers, insureds and collection agencies
• Account resolution: Investigate and resolve collection discrepancies by partnering with underwriting teams, premium data entry technicians, and external parties to correct invoicing and secure documentation
• Customer communication: Respond to voicemail and email inquiries the same day they are received and provide clear resolution timelines when an immediate resolution is not possible
• Process tracking: Track the collection lifecycle by documenting paid accounts, closing balances, and reviewing installment and issue files on a monthly basis
• Team support: Assist with annual statement responsibilities and provide coverage for other team members as needed

What You’ll Bring:

• Attention to detail: Strong organizational skills and the ability to manage documentation accurately and consistently
• Customer focus
  :
  Commitment to preserving service quality standards through professional daily interactions
• Communication skills: Basic oral and written communication skills with the ability to explain billing details clearly
• Technical basics: Working knowledge of Excel, Word, Microsoft Outlook, and Quick Books along with basic math skills
• Reliability & flexibility: Willingness to support peak workloads, including evening or weekend overtime during the first quarter

Qualifications:

• Bachelor’s degree and/or prior accounts receivable experience
• Ability to manage multiple tasks while meeting deadlines
• Availability for overtime during high-volume periods as required

What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while on-site and more than 450 annual personal and professional development courses.

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Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion and belonging to support a workplace where every individual feels valued, respected and empowered to contribute at their fullest potential.

Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.

Associate

Full-time

Accounting/Auditing

Insurance