Patient Service Rep

Patient Service Rep I

Join the Axia Women’s Health team as a Patient Services Representative (PSR I) in Main Line OB/GYN, Exton, PA.

Location: Exton, PA (4 offices across Strafford, Paoli, Exton, Collegeville)

Shift: 7:30 a.m. – 4:30 p.m. (M-F 8:30 a.m. – 5 p.m.; evenings covered but may vary)

Job Family: Health Care Provider

• Greet patients and visitors professionally and direct them to waiting areas.
• Notify appropriate personnel and escort patients to exam rooms.
• Route phone calls via direct transfer, paging, voicemail, or redirect professionally.
• Retrieve and route messages from the answering service.
• Screen solicitors for relevance to care center needs courteously.
• Perform registration functions for new or existing patients and activate files.
• Collect and record copayments as required.
• Verify patient insurance eligibility and communicate benefit limitations clearly.
• Assist with scheduling patient appointments and follow‑up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Collaborate with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Comply with all SOPs, policies, and procedures (HIPAA & OSHA).
• Participate in team meetings and contribute to quality improvement initiatives.
• Uphold the organization’s mission, vision, and values with integrity and professionalism.

• High School diploma or equivalent required.
• Excellent customer service skills, written and verbal.
• Ability to multitask in a fast‑paced environment.
• Compassionate, empathetic attitude toward patients.
• Strong time‑management and prioritization skills.
• Collaborative team member; highly adaptable to changing priorities.
• Willingness to work flexible schedule and cover satellite locations as needed.

• Medical receptionist/Patient Service Representative experience preferred, but not required.

• Comprehensive benefits beginning first of month after start.
• Medical, dental, vision, supplemental life, HSA, FSA, identity theft, long term care, pet insurance, etc.
• Immediate 401(k) contribution with employer match after one year.
• Generous PTO, volunteer time off.
• Axia provider network cost‑effective medical insurance.
• Axia‑paid life insurance, short‑term and long‑term disability.
• Free counseling for colleagues and family.

$16 USD – $21 USD per hour

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regard to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences. Applicants must be authorized to work in the United States on a full‑time basis.

Entry level

Full‑time

Health Care Provider