Associate Vice President Professional Services PMO

Overview

As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients.

At iPipeline, you’ll play a major role in helping us to provide best-in‑class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.

We’re proud that we’ve been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the world is exceptional -- and we’ve created a place where our employees love to come to work, every single day.

Come join our team!

Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500®, and Fortune 1000® indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows – from quote to commission – with seamless integration.

Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.

iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.

• Define and maintain the charter of the PMO aligned with PS and company strategy.
• Develop and enforce project governance frameworks, quality programs, and operating models.
• Represent PMO across executive leadership, sales, product, customer success, and finance.

• Lead the definition, deployment, and ongoing improvement of the PS EMM.
• Establish scalable delivery methodologies (Agile, Waterfall, Hybrid) tailored for client needs.
• Institutionalize a “rinse and repeat” mindset to improve delivery efficiency and consistency.

• Oversee the health of the professional services portfolio, including on‑time delivery, margin performance, and client satisfaction.
• Monitor and report on key performance indicators (KPIs) including project success metrics, velocity, risk flags, and quality trends.
• Drive risk management protocols across delivery engagements.

• Develop and maintain project templates, tools, best practices, and documentation…