Director of Operations - Nonprofit Programs and Services

We're looking for a Director of Operations who brings strong leadership and organizational skills, but just as importantly, shares our values and thrives in a collaborative, people-centered environment.

Wayne Senior Center is a busy, creative, and welcoming place. We take our work seriously, but don't take ourselves too seriously. We value kindness, flexibility, humor, fresh ideas, and a willingness to pitch in. The right person will build strong systems without unnecessary bureaucracy, empower staff while providing clear direction, and balance big-picture thinking with hands‑on problem‑solving. They'll embrace change, value relationships, and be excited to help shape Wayne Senior Center’s future.

The Director of Operations is a key member of Wayne Senior Center's leadership team, responsible for overseeing the effective delivery, coordination, and continuous improvement of our programs and services. This position provides leadership across member‑facing departments, including programs and member experience, nutrition, digital inclusion, and support services. Responsibilities include staff supervision and development, operational planning, data and outcomes, quality improvement, accreditation, safety, and cross‑departmental coordination.

Working closely with the Executive Director and leadership team, the Director of Operations strengthens organizational systems and helps ensure our programs and services continue to evolve with the interests and needs of our community.

Salary range $72,000 - $76,000 DOE, Benefits include PTO, paid holidays, medical insurance and retirement matching contribution.

Full time, Monday through Friday, primarily daytime hours, with occasional evenings or weekends

Executive Director

• Provide leadership and operational oversight across participant‑facing programs and services. Ensure programs and services are delivered effectively, consistently, safely, and in alignment with the organization’s mission, strategic priorities, funding requirements, and quality standards.
• Provide leadership, guidance, and support to program and service staff to ensure effective day‑to‑day operations, address challenges, and maintain high‑quality, member‑centered programs and services.
• Facilitate coordination across program areas to create a cohesive member experience and make effective use of organizational resources, space, staff, and schedules.
• Identify operational challenges and opportunities and develop solutions that strengthen service delivery and organizational effectiveness.
• Develop and improve systems, processes, and workflows that support efficient operations and cross‑departmental collaboration.
• Coordinate implementation of new services, pilot programs, special initiatives, and operational changes.
• Maintain an organization‑wide view of calendars, activities, staffing needs, and operational priorities to anticipate conflicts, gaps, and opportunities for collaboration.
• Supervise and support managers and staff responsible for programs and member experience, nutrition, digital inclusion, and support services.
• Establish clear expectations, goals, and accountability for direct reports and support their success as leaders within their respective areas.
• Provide regular coaching, feedback, performance management, and professional development.
• Conduct performance evaluations and support development of annual goals for direct reports.
• Partner with the Executive Director and Director of Finance & Administration on recruitment, onboarding, retention, and personnel matters within assigned departments.
• Promote communication and collaboration among departments and help staff navigate shared priorities and…