Master Plumber and Field Operations Manager

Flexible schedule

Opportunity for advancement

Training & development

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Frog Plumbing + Drain of the Main Line is looking for an experienced Master Plumber / Field Operations Manager to help lead, support, and grow our residential plumbing service team.

This is a hybrid role for someone who is comfortable both in the field and in leadership. The right person will spend a meaningful portion of their time running service calls, completing work, training technicians, riding along, supporting jobs remotely, and helping ownership improve day-to-day operations.

We are looking for a licensed Master Plumber who understands residential service, knows how to lead technicians, and is comfortable being accountable for revenue, quality, customer experience, and profitability.

Serve as the company’s Master Plumber license holder

Run service calls and complete jobs as needed

Spend 50-70% of time in the field running work, training, riding along, or overseeing job quality

Support technicians throughout the day by phone, text, or video

Help troubleshoot complex jobs and technical questions

Ensure work is performed safely, professionally, and to code

Coach technicians on service process, communication, technical standards, and customer experience

Help build consistency in how jobs are diagnosed, presented, sold, completed, and documented

Hold technicians accountable to company standards

Support onboarding and training of new field team members

Help create a strong, professional field culture

Use in-home sales experience to help technicians present options clearly and confidently

Improve close rate, average ticket, memberships, and customer satisfaction

Help resolve escalated customer issues

Model best practices for communication, professionalism, and service delivery

Help manage daily field performance

Review KPIs and technician results

Support revenue and profit goals

Identify operational issues and help create better processes

Work with ownership to improve pricing, workflows, truck inventory, and field efficiency

Active Master Plumber license

Strong residential service plumbing background

Experience leading, coaching, or training technicians

Comfortable working in a hybrid field/leadership role

In-home sales experience

KPI-driven mindset

Ability to support technicians remotely throughout the day

Strong communication and customer service skills

Service Titan experience preferred

Nexstar, Certain Path, Service Nation, or other best-practices group experience preferred

The ideal candidate is a strong service plumber who has grown into leadership, or is ready to. You may currently be a lead technician, field supervisor, service manager, plumbing manager, or licensed plumber who wants a bigger role in building a company.

You should be comfortable getting in the truck, helping a technician close a job, reviewing performance numbers, coaching through a tough call, and working with ownership on how to improve the business.

This is an opportunity to step into a growing company at an early stage and have real influence over how the plumbing department is built. We have an excellent team of reliable, experienced, and eager young technicians that you will work with daily.

You will not just be handed a finished system. You will help create it.

This role is ideal for someone who wants to combine technical plumbing expertise with leadership, coaching, sales, and business performance.

Competitive compensation based on experience, licensing, and leadership ability.

Compensation may include:

Base salary or hourly structure

Performance incentives

Revenue and profitability bonuses

Company vehicle

Technology and tools

PTO and benefits