Supervisor, Market Retail Agencies Account Management

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising.

Our ad tech division Free Wheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.

Job Summary The Supervisor, Account Management leads a team of Account Managers responsible for supporting revenue growth, long-term client relationships, and client success across linear and digital advertising solutions. In this critical player-coach role, the supervisor manages a select set of client accounts while providing day-to-day leadership, coaching, and development to ensure Account Managers serve as effective strategic partners to sales, supporting clients from pre-sale planning through post-campaign analysis.

The supervisor sets clear expectations, manages team priorities and workloads, and guides resolution of escalated client and operational issues. Through strong cross-functional partnerships, this role drives consistent service delivery, process improvements, and operational accountability to support client retention and account growth.

Job Description Lead, coach, and develop Account Managers by example, providing clear expectations and ongoing feedback to strengthen account management, client relationships, and problem-solving.

Manage a select set of client accounts directly, modeling best-in-class account management, client service, and sales partnership for the team.

Manage team priorities, account assignments, workloads, and coverage to balance capacity and ensure timely client service.

Partner with sales leadership to align Account Manager support with client retention, upsell, cross-platform expansion, and long-term growth.

Guide Account Managers in translating client objectives and KPIs into linear and digital media recommendations, proposals, and RFP responses with Sales Development and Media Planning.

Ensure Account Managers collaborate with Campaign Management and Media Planning to assess campaign performance, identify retention and growth opportunities, and deliver accurate, timely reporting to internal and external stakeholders.

Serve as the escalation point for complex client and campaign issues, coordinating cross-functional partners to clarify ownership, remove barriers, and resolve concerns promptly.

Ensure accurate Salesforce records, required approvals, contracts, and campaign documentation; timely insertion-order and campaign handoffs to Campaign Management; and compliance with operational standards.

Address recurring service challenges through process improvements that strengthen efficiency, client experience, and business outcomes.

Manage team performance through regular check-ins, performance reviews, and timely action to address gaps and reinforce accountability for results.

Oversee team contributions to financial forecasting, pipeline management, and sales reporting, ensuring accurate inputs and timely follow-through.

Sets and effectively communicates team goals and priorities.

Develops, trains and supervises staff.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new  an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Support a culture of inclusion in…