Sales Associate

We are looking for a highly motivated, results‑driven Sales Associate to join J.McLaughlin’s specialty American Sportswear and Accessories brand in New York. You will serve as a brand ambassador, create a unique shopping experience, and drive sales while upholding the company’s “Culture of Kindness” and customer‑centric values.

J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin. The brand focuses on classic, timeless clothing with a neighborhood feel, supported by over 150 retail locations that reflect local character and offer exemplary customer service and community engagement.

• Act as a Brand Ambassador by embracing company culture and building strong relationships with clients and our communities.
• Provide exemplary client service to create a customer‑centric, friendly retail environment that fosters loyalty.
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions to clients.
• Utilize clienteling tools and outreach techniques to inform customers of upcoming events and new product arrivals.

• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility.
• Help create and maintain a culture of kindness that is client- and team-focused.
• Maintain knowledge of current merchandise, pricing, and promotions to communicate to clients.
• Utilize selling techniques to overcome objectives and close a sale.
• Understand sales plans, key metrics, and how they contribute to the store’s overall success.
• Participate in store events and trunk shows, building a reputation as a local and loyal retailer.
• Effectively use the POS system to collect accurate information and provide exemplary customer service.
• Plan and prioritize daily tasks, ensuring the customer is the top priority.
• Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards.
• Answer customer questions, inquiries, and concerns to resolve issues promptly.
• Communicate with customers, supervisors, peers, and other store teams.
• Share best practices, ideas, and information with peers across all markets and build productive relationships.
• Assist in executing direction from Retail Operations and Corporate Office.
• Maintain a clean and organized sales floor, stock room, and common areas.
• Understand and adhere to company policies, procedures, and standards of professionalism.
• Assist with opening and closing procedures and perform other key‑holder duties in the absence of management.
• Lead by example and maintain the highest level of integrity at all times.

• High School Diploma or GED required.
• Previous retail or customer service experience preferred.
• Team player with strong communication and interpersonal skills.
• Proven track record of achieving sales goals and taking accountability for results.
• Positive, self‑motivated, and eager to win every customer interaction.
• Consistently demonstrate accountability, reliability, and professionalism.
• High energy and results‑driven attitude.
• Adaptability to change and strong problem‑solving skills.
• Ability to multi‑task while keeping the customer the top priority.
• Availability for varied shifts, including weekends and holidays.
• Comfortable standing for long periods; able to lift up to 30 pounds.

J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Entry level

Part‑time

Sales and Business Development