Director of Club Services

Position Summary

The Director of Club Services leads and strengthens day-to-day operations across all Club sites to help youth, staff, and sites/programs reach their full potential. This role ensures Club environments are safe, consistent, trauma-informed, and engaging, while providing clear leadership, accountability, and support to site leadership teams.

Serving as the primary operational leader for Club sites, the Director of Club Services translates organizational mission and strategic direction into daily practice. This role owns operational execution, program quality, staff development, and consistency across sites and sessions, while keeping the CEO informed, aligned, and supported. The Director operates with autonomy under CEO and Board direction, bringing forward issues with context, accuracy, and proposed solutions rather than surprises.

This position values thoughtful leadership that builds on existing systems and prior work, strengthening consistency, follow-through, and execution rather than creating unnecessary new processes. The Director of Club Services partners closely with the CEO and Development Director to support organizational growth, strengthen community trust, and ensure the Club continues to serve as a second home for youth and families.

Portions of this position may be grant-funded. Continued employment may be contingent upon maintaining funding eligibility and performance aligned with organizational and grant requirements.

Operational Leadership and Site Oversight

• Serve as the primary operational owner for Club sites, reducing reliance on the CEO for day-to-day site, staffing, and logistics issues.
• Directly supervise, coach, and hold accountable site leadership roles (coordinators and directors).
• Ensure stable routines, effective staff support, and consistent programming across all staffing, session, and youth transitions.
• Step in to manage site operations and program staff during leadership vacancies or transitional periods.
• Maintain a visible and consistent presence across Club sites.

Program Quality, Safety, and Trauma-Informed Practice

• Ensure youth safety, supervision standards, and behavior guidance practices are followed at all times.
• Lead and reinforce trauma-informed practices across sites.
• Monitor program quality and consistency and address gaps through coaching and corrective action.

Staff Development and Leadership Growth

• Develop youth development professionals through coaching, modeling, and clear expectations.
• Grow internal leadership capacity and address performance concerns promptly and fairly.
• Coach staff up or out based on alignment with trauma-informed practice and organizational expectations.

Parent, Member, and Community Engagement

• Support site leadership in building trust with families and handling concerns.
• Serve as the primary escalation point for complex parent or member issues.
• Strengthen partnerships with schools, community partners, and agencies as assigned.

Financial, Administrative, and Systems Oversight

• Ensure accurate attendance tracking, membership fee collection, documentation, and reconciliation.
• Support budget awareness, cost control, and responsible purchasing practices.
• Ensure administrative systems and reporting tools are used consistently and accurately across sites.

Leadership Team Partnership and Communication

• Provide accurate, grounded updates to the CEO that align with observed conditions and patterns.
• Bring forward challenges with context and proposed solutions.
• Serve on assigned committees and collaborate with the leadership team on organizational initiatives.

This position works across multiple Club sites and is expected to maintain a regular presence at each location. Primary office space will be based at the Waynesboro Club
, which also serves as the organization’s administrative office, with dedicated workspace or access available at other Club locations as needed to support staff, programs, and operations.

• Demonstrated ability to lead and supervise others with clarity and accountability.
• Strong observational awareness and integrity in communicating what is actually…