Donor Relations Coordinator

Tucked between the small, vibrant towns of Staunton and Waynesboro, amidst three forks of the Shenandoah River, and just 10 minutes from intersection of Shenandoah National Park and the Blue Ridge Parkway, Augusta Health is a community-owned, not-for-profit health system committed to providing exceptional healthcare close to home. Through the generosity of our community, Augusta Health Foundation helps make a meaningful difference for patients, families, and caregivers throughout the Shenandoah Valley.

Every gift represents a donor’s trust in our mission, and this position plays an important role in ensuring that generosity is recognized, honored, and stewarded well.

Augusta Health Foundation seeks a Donor Relations and Development Services Coordinator to support donor engagement, gift processing, stewardship, events, and the day-to-day operations of the Foundation. This position is ideal for someone who is organized, detail-oriented, dependable, and passionate about creating positive experiences for donors and colleagues.

The ideal candidate will bring strong organizational skills, attention to detail, excellent communication, and a commitment to service. This position requires discretion when handling confidential donor and organizational information, the ability to manage multiple priorities, and a genuine interest in building meaningful relationships with the people who support Augusta Health.

• Maintain the Foundation’s donor database, including daily gift and constituent data entry, online gifts, recurring gifts, pledges, payroll deductions, address changes, action items, and other updates.
• Record, deposit, and reconcile gifts, pledges, payroll deductions, and other donations in accordance with Foundation policies and procedures.
• Prepare daily bank deposits and corresponding reports and ensure gifts are processed and acknowledged promptly.
• Prepare thank-you and tribute letters, receipts, invoices, and other donor correspondence within established timelines.
• Create queries and prepare personalized stewardship communications, including birthday, anniversary, and get-well cards for donors, Board members, and committee members.
• Monitor pledges and produce reports and reminders for delinquent accounts.
• Provide donor information and follow-up support to Gift Officers, including monitoring daily inpatient census reports.
• Maintain accurate records of completed donor acknowledgments and update thank-you letter templates as needed.
• Provide administrative support for Foundation events, fundraising appeals, campaigns, donor stewardship, and in-kind gift solicitation, donations, and distribution.

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience with Raiser’s Edge or comparable donor database software.
• Excellent written and verbal communication skills.
• Strong interpersonal, problem-solving, and decision-making skills.
• Exceptional organizational and time-management skills.
• Knowledge of event planning and administrative support.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to work independently and cooperatively with colleagues, leadership, volunteers, physicians, donors, and community partners.
• Demonstrates sound judgment, discretion, and initiative, particularly when handling gifts, financial information, donor and patient information, and sensitive inquiries.
• Maintains strict confidentiality regarding information about donors, patients, employees, Board members, physicians, and business and community leaders.
• Experience with fundraising software or donor databases preferred.

Monday through Friday, 8:00 AM until 4:30 PM
Onsite:
Augusta Health
70 Medical Center Drive
Fishersville, VA 22939

Some benefits…