Goods Quality & Claims Coordinator

Have an eye for plant quality and a talent for following through?

The Plant Company (TPC) is looking for a Live Goods Quality & Claims Coordinator to lead our inspection team and help ensure incoming plants meet our quality standards.

Reporting to the Director of R&D, you’ll combine hands-on plant inspections with team coordination, accurate documentation, and vendor follow-up. From identifying plant health concerns to resolving quality claims, your work will help protect our plants, support production, and improve supplier quality.

What You’ll DoLead the inspection team, coordinate daily priorities, and assist with inspections of tissue cultures, cuttings, young plants, and contract-grown or purchased finished plants.

Evaluate plant quality, size, condition, and specifications; identify signs of pests, disease, and handling or transportation damage.

Document findings with clear descriptions, photographs, and shipment information using Plant Scout and other company systems.

Prepare and submit quality claims, follow up with vendors, and track each claim through resolution.

Work with R&D, Growing, Operations, and Availability to address concerns and keep unsuitable material from moving into production.

Monitor recurring quality issues and recommend improvements to inspection procedures and vendor performance.

Support plant health monitoring and R&D trials through observations, data collection, and recordkeeping.

Follow safety, sanitation, biosecurity, and applicable Worker Protection Standard requirements.

About TPCThe Plant Company is a growing horticultural company producing premium tropical houseplants for retailers nationwide through our state-of-the-art growing and production operations in Stuarts Draft, Virginia. As a proud Proven Winners leafjoy partner, we focus on exceptional quality, product innovation, and customer service.

We value an inclusive, growth-oriented culture and operate on the Entrepreneurial Operating System (EOS), using shared priorities and clear accountability to support our growth.

We believe “together we grow stronger,” a commitment that extends to employees, vendors, and customers. Our work is guided by four core values:

Caring About People, Plants & Process Growth-Oriented Mindset Customer First—Internal and External“Can Do” Attitude with Accountability Bring your plant knowledge, attention to detail, and follow-through to TPC. Apply today!

Required Skills & Abilities Knowledge of horticultural practices, greenhouse operations, and plant propagation.

Ability to assess plant quality and recognize signs of pests, disease, and damage.

Strong attention to detail and accuracy during repetitive inspections and data entry.

Sound judgment and problem-solving skills.

Clear communication with employees, department leaders, and vendors.

Ability to coordinate team priorities, organize daily work, and follow issues through to resolution.

Ability to follow standard operating procedures and maintain complete inspection and claims records.

Proficiency in Microsoft Word, Excel, and Outlook, with the ability to learn new reporting systems.

Preferred Qualifications & Certifications Familiarity with tropical houseplant varieties and common quality concerns.

Experience with plant quality inspections, vendor claims, or supplier quality evaluation.

Education & Experience High school diploma or equivalent required.

At least one year of relevant work experience required.

Bachelor’s degree or higher in Horticulture, Botany, Greenhouse Management, or a related science field preferred.

Physical Requirements & Work Environment Work in greenhouse and outdoor conditions that may include heat, cold, humidity, moisture, dust, and noise.

Stand and walk for extended periods, including on uneven surfaces, and perform computer-based documentation.

Frequently lift and carry up to 50 pounds; bend, reach, kneel, squat, climb, push, and pull as needed.

Visually inspect plants for changes in color and condition and move safely around equipment.

Work with and around approved agricultural chemicals and pesticides and use required protective equipment, including a respirator.

The Plant Company is an Equal Opportunity Employer.