Claims Assistant

Claims Assistant

North Carolina Farm Bureau Mutual Insurance Company is seeking a Claims Assistant to support our claims processing team. This full‑time office role provides an opportunity to work in a community‑oriented environment and help customers through challenging times.

At North Carolina Farm Bureau Insurance, we take pride in our strong, community‑oriented roots that began right here in North Carolina. Founded in 1953 to provide insurance coverage to our farmers and rural communities, we now serve all North Carolinians across the state with local offices in each of the 100 counties. Our service‑oriented mindset, focus on people, and dedication to neighbors and employees set us apart.

Our Claims Department offers an exciting and rewarding career. As a Claims Assistant, you will play a crucial role in the efficiency of claims processing, managing administrative tasks, and maintaining claims files. You will support managers, examiners, and adjusters, ensuring smooth daily operations.

• High School diploma or equivalent preferred.
• Preference given to applicants with extended education and/or training.
• Preference will be given to candidates with relevant business experience.

• Present a professional and personable attitude and communicate effectively in stressful situations.
• Possess strong written, verbal, and interpersonal communication skills.
• Possess strong organizational skills and attention to detail.
• Proficiency with computer operation and software, including Microsoft Office.
• Must be reliable and capable of working independently as well as with others.

Full‑time office role at Waynesville District Claims Office: 47 Bowman Drive, Waynesville, NC 28785.

All offers are contingent on a background check.

• Customer Service Duties
  • Manage in‑person client interactions, respond to emails, and provide telephone support.
  • Ensure that all calls and messages are routed to the appropriate team members.
  • Monitor the office email inbox for inquiries and requests.
  • Complete system entries and corrections that include financials, assignments, stop payments, loss reports, and additional tasks.
  • Support adjusters by providing instructions to insured individuals and claimants, ordering appraisals, and generating standard forms and letters, as needed or requested.
• Mail and Document Processing
  • Retrieve, process, and prepare mail received from various sources, including USPS, couriers, and electronic formats, for input and distribution.
  • Input documents into claim files through scanning, uploading, and other necessary tasks.
  • Route mail and index/task documents to their intended recipients while recognizing and prioritizing time‑sensitive information and original documents.
  • Organize, store, and purge both paper and electronic documents/information according to established guidelines.
• General Office Duties
  • Perform general office tasks including ordering supplies and maintaining and handling service calls for assigned office equipment.
  • Assist the Manager and Examiner in daily claims operations and cross‑train as needed.

• Entry level

• Full‑time

• Other

• Insurance