Customer Service Representative

Position: Customer Service Representative I
This role will primarily support Drake Software as we provide the tools and support tax professionals need to build their businesses and attract new clients. We are an organization of problem solvers continually looking for solutions to support our customers. Our customers know they can rely on Drake Software for comprehensive product excellence and value. This role supports Drake Software in delivering the tools and services tax professionals rely on to grow their business and serve their clients.

We are a team dedicated to providing excellent customer service by efficiently troubleshooting and resolving all client inquiries. Our customers trust Drake Software for comprehensive product excellence and value.
Maximize positive relationships and customer experience through delivering exceptional, empathetic service in every interaction.
* Maintain consistent, reliable attendance and adherence to your schedule for all shifts.
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* EDUCATION & EXPERIENCE:

*** High School diploma or general education degree (GED); or related experience and/or training: or equivalent combination of education and experience required.
* Proficiency with essential computer applications and accurate data entry skills required.
* Prior experience in telemarketing, retail background or customer relations preferred.
* Strong customer service skills required.
* Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions.
* Excellent verbal communication skills, including clear articulation, a professional phone presence, and active listening.
* Strong reading comprehension and critical thinking skills required.
** Comprehensive Benefits:
** Beyond competitive compensation, we invest in our team with a comprehensive benefits package designed to support your well-being and growth. This includes medical, dental, vision, and life insurance, generous paid vacation and sick days, paid holidays, and a 401(k) with company match. You'll thrive in our fun, collaborative, and supportive culture, with opportunities for continuous learning and career development.

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