Senior Float Sales & Service Representative; Float Universal Banker

Senior Float Sales & Service Representative (Float Universal Banker)

First Citizens Bank

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Build and expand banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapt to the needs of the branch, providing customer service in both a transaction processing and sales role.

• Influence: Capable of building rapport with different personalities to drive positive results
• Sales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results.
• Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation.
• Customer Service
  
  Skills:
  
  Demonstrates professionalism and empathy in customer interactions.
• Adaptability: Has the ability to learn and adapt quickly to new information and technology.
• Teamwork: Strives to build strong working relationships with those on their team as well as cross‑functional relationships.
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently.
• Agility: Able to process information and move quickly through problem resolution.

This is a float position and will require travel to provide coverage to 8 branches in the Canton, Bryson City, Waynesville, Hayesville, Robbinsville, Cherokee, and Murphy areas. Mileage will be reimbursed. Must possess a valid driver’s license as the position requires frequent driving to other offices.

• Proactively engaging customers in conversation about their financial needs.
• Opening deposit accounts and ancillary banking products.
• Facilitating customer awareness and education of bank services, including digital banking capabilities.
• Introducing customers to other branch team members or bank partners who can provide solutions for their financial needs.
• Processing transactions and other account servicing requests.
• Providing coverage for multiple branches.

• High School Diploma or GED and 1 year of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
• Preferred Education:
  
  Bachelor’s degree.
• Preferred Area of
  
  Experience:
  
  Telephone sales, retail banking.
• License or Certification:
  Must possess a valid driver’s license. Position requires frequent driving. Bank car not provided.
• Required Skill(s):
  Application of a structured sales process, financial literacy, knowledge of retail banking products and services.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

• Not Applicable

• Full‑time

• Other
• Banking and Financial Services