Emergency Room Lead Registration Clerk

Primarily responsible for effective customer service for all facilities, patients, vendors, insurance companies, referral sources and co-workers by utilizing excellent, in-depth knowledge of company policies and procedures and insurance. Registration Leads are registration leaders with accountability and responsibility for the facilities registration department. A registration lead is expected to set the example for the registration department with professionalism, punctuality, teamwork, attention to detail, and initiative in ensuring the department runs smoothly and all processes are being followed.

Must partner with clinical and management team to provide patients and their families with excellent service.

• Follows all guidelines set forth in the Registration Clerk job description
• Works with management to schedule orientation for all clerks.
• Works with management to conduct training and shadow sessions with new and existing employees on how to effectively perform their job.
• Review chart audits to determine trends, identify employees/areas where more training is needed.
• Completes reports that document job performances of all clerks at assigned facility & submits to Registration Manager and Registration Director.
  • Submits initial completed schedule to Registration Manager with no open shifts and all weekend requirements met for all staff.
  • If unable to fill certain shifts, Registration Lead is responsible for covering the shift.
• Required to work two scheduled weekend shifts per month (does not include weekend on-call rotations).
  • While on call, may not be under the influence of controlled substances (e.g., alcohol, prescription or non-prescription drugs, or their metabolites), which could impair judgement or motor functions and place persons or property in jeopardy.
• Ensures that employees are performing job duties according to training.
• Works with management to facilitate additional training, as needed.
• Create/Maintain registration schedule
• On-Call – Participate in monthly on-call rotation as needed
  • Will receive approved hourly on-call rate for hours listed as on-call
  • Must sign up for total of 60 hours on-call per month
  • Must be available to be called in anytime during on-call hours
• Required to attend occasional/quarterly in-person meetings at the corporate office
• Ensures binders/logs/forms/etc. are up to date and current
• Performs other related duties as assigned.

• Must have and maintain current American Heart Association BLS Certification
• Basic typing and computer proficiency
• Detail oriented with exceptional interpersonal communication skills
• Strong team player
• Time management: the ability to organize and manage multiple priorities
• Commitment to company values
• Ability to work independently and with the public in a high-pressure environment while maintaining excellent customer service.
• Flexibility with schedule; including day, evening and weekend hours as needed. Must be able to work odd hours as it is not always feasible to handle all training during regular office hours.
• Basic math skills and accurately process money transactions
• Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator.
• Strong critical thinking & analytical skills.
• Customer service experience in the medical field.
• Ability to trouble shoot equipment errors.
• Must have excellent reading comprehension skills as majority of communication is by email.
• Confident and assertive manner, but approachable.
• Discreet and proven record of confidentiality.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to…