Customer Service​/Receptionist

We are seeking a bright, articulate individual with excellent written and oral communication skills to assist our customers with their concerns.

• Resolve or delegates customer support issues with minimal to no supervision.
• Participates in strategic planning for development of the customer support department.
• Contacts suppliers/shippers to resolve customer support issues or concerns.
• Provides prompt responses to customer concerns by gathering information for resolution, filing damage claims, and monitoring status of open customer support concerns through resolution.
• Direct customer contact by telephone, e-mail and fax.
• Addresses customer concerns in a friendly, confident, and timely manner.
• Performs other duties as assigned.

• High school diploma or equivalent required, college degree preferred.
• 2 years of customer support experience is preferred
• Management experience is a plus
• Solid PC skills, working knowledge of standard office software, such as Microsoft Office products with an aptitude to learn in-house database system.
• Must have excellent written and oral communication skills, be even-tempered, work well under pressure and a great multi-tasker.
• Ability to work with minimum supervision.
• Ability to communicate verbally or in written format effectively with co-workers, internal and external customers.
• Effective time mismanagement and prioritization skills within a multi-tasking environment.
• Excellent organization skills.
• Demonstrates the value of being a team player through his/her actions.
• Ability to execute under accelerated time frames.
• Ability to quickly adapt to change in priorities.