Insurance Customer Service Representative

Insurance Customer Service Representative

Job Category: Insurance

Requisition Number: INSUR
001129

Posted: September 30, 2025 |
Type: Full-Time |
Location: On-site

WC TCI
Webster City, IA 50595, USA

This full‑time position is based on a 40‑hour work week at the Webster City location. Training will be provided. A successful candidate should be dependable, able to handle multiple tasks, and be a team player.

Iowa insurance license will be required for this position.

Basic Function: The Multi‑Line Insurance Customer Service Representative is the service link between the insurance agency client and the carriers represented by the agency. Assist agency with prospecting and sales activities.

• Provide clerical assistance to agency producers.
• Assist on special projects.
• Round out accounts by cross‑selling additional coverage or policies to agency clients.
• Quote possible personal, farm and commercial changes for premium differences.
• Respond to the customer service needs of the office’s personal, farm and commercial insurance clients.
• Process personal, commercial, and farm policy changes and cancellations.
• Proof all changes and cancellations.
• Assist in the training of appropriate agency personnel.
• Assist in the development of manuals and supporting documentation to accomplish tasks/duties inherent to this position.
• Attend agency service and or sales meetings.

Education: High School or better.

Required License: Iowa insurance license.

Preferred

Skills:

Excellent communication skills;
Team player – works well as a member of a group.

• Competitive benefit package.
• Five‑day work week with a Saturday rotation.
• Work/life balance support.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.