Specialist, Controlled Substances Compliance - Analyst

Specialist, Controlled Substances Compliance - Analyst

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We want the best and brightest people to help us achieve our mission to develop and deliver life‑enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our shared values of Integrity & Quality, Innovation, Drive, Collaboration and Empathy guide our team and enable us to deliver upon our vision of helping everyone we serve live their best life.

The Specialist, Controlled Substances Compliance - Analyst position reviews direct customer orders flagged for review and participates in a multi‑level process to evaluate and recommend disposition of the order in accordance with company policy; review customer questionnaires for completeness and accuracy and conducts appropriate follow‑up with customers as necessary; audits internal processes to ensure compliance with company policies and procedures; facilitates activities of the Suspicious Order Monitoring Team (SOMT).

• Conducts first‑level review of direct customer orders flagged by company algorithms and recommends whether they may be released per SOPs.
• Coordinates with the Commercial business unit representatives (National Account Directors and Product Managers) to gather the information (forecasts, etc.) necessary to aid decision making on flagged orders.
• Review customer forecasts for focus products.
• Contacts direct customers for due diligence information when needed.
• Creates and maintains the documentation necessary to satisfy the DEA’s requirement for the reporting of suspicious orders per record retention policy.
• Reviews Direct Order Dashboard and other company data to detect patterns that may be related to a specific customer account.
• Track metrics for reporting to the Suspicious Order Monitoring Team.

• Reviews direct customer KYC questionnaires for completeness and thoroughness.
• Schedules and participates in customer reviews with CS Compliance staff.
• Maintains KYC documents for all direct customers in accordance with SOPs.
• Evaluates effectiveness of SOPs, identifies changes that would enhance the process, and ensures that all change control documentation is implemented.

• Assist with managing a program of media/internet source reviews to identify downstream customers to be further investigated.
• Facilitate SOMT Meetings – Preparing meeting minutes.
• Prepare and send notices to DEA of pharmacy restrictions.

• Bachelor’s degree or equivalent relevant experience, including statistical analysis preferred.

• Prior experience in Controlled Substance Compliance in the private sector or as a government investigator/regulator preferred.

• Experience in data analytics including Excel pivot tables and charts, graphs.
• Working knowledge of Word and PowerPoint.
• Experience auditing internal processes to ensure compliance with regulations and company policies and procedures.
• Self‑motivated; able to work with various departments internally and contacts outside of the organization.
• Must take initiative and act without direction when appropriate.
• Knowledge of regulatory reporting systems.
• Previous experience with DEA recordkeeping.
• Excellent oral and written communication skills.
• Detail oriented.
• Strong organizational skills.

• Attention to Detail: thorough and precise in accomplishments, double‑checks accuracy, provides information in a timely manner.
• Escalation Process Adherence: understands scope of decision‑making authority and communicates issues to senior leadership.
• Priority Setting: focuses on critical objectives, eliminates roadblocks, creates focus.
• Process Management: organizes people and activities, simplifies processes, measures outcomes.
• Time Management: uses time effectively and balances priorities.