Relationship Banker II; Webster Groves

Job Description

At Regions, the Relationship Banker II is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. This role offers an exciting opportunity for candidates with retail or sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility.

The successful candidate should be individually driven, competitive, and motivated to work as a team to achieve a common goal.

• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
• Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types.
• Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose.
• Owns and resolves customer issues.
• Refers customers to an internal team of experts when complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, managing, identifying and reporting operational risks.
• Tracks time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.
• Is incentive eligible.
• Requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to (Use the "Apply for this Job" box below). for more information.

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.

• Bachelor’s degree.
• Life Insurance License.
• One (1) year of cash-handling, banking, and/or customer service experience.

• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Excellent relationship‑building skills.
• Strong communication and customer focus.

Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role.

Job Range Target:
Minimum: $44,621.78 USD
Median: $53,030.00 USD

Incentive Pay Plans:

• This role is eligible to participate in a commission incentive plan.

• Employees have the potential to earn commission based on performance against defined metrics and goals.

• This role is eligible to participate in a formulaic incentive plan.

• Employees have the potential to earn incentives based on performance against defined metrics and goals.

• Paid Vacation/Sick Time
• 401(k) with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program
• Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details:
Webster Groves, Missouri

Equal Opportunity Employer/including Disabled/Veterans.

Job postings for higher‑volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.