Receptionist, Administrative​/Clerical

At H&R Block, we believe in a high‑performing, connected culture that empowers people to help people. We’re committed to a long‑term strategy called Block Next, focused on innovation, client experience and sustainable growth.

Seasonal Client Service Professional / Receptionist

The role is seasonal, supporting the client experience team from the front desk. You’ll greet clients, answer phones, schedule appointments and ensure that client needs are met in person, over the phone or virtually.

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best‑suited tax professional for their needs.
• Schedule clients according to their preferences.
• Enable clients to complete quality client interactions, both in the office and remotely.
• Maintain office cleanliness and organization of resources with team members.
• Perform additional duties as assigned.

• High school diploma or equivalent.
• Ability to work a flexible schedule and/or in multiple locations.
• Experience in a fast‑paced, customer service environment.
• Ability to multi‑task and prioritise.
• Strong organisational and time‑management skills.
• Proficient with Microsoft Office; computer‑savvy.

• Employee Assistance Program with Health Advocate.
• Well‑being program, Better You, to help build healthy habits.
• Neurodiversity and caregiver support for you and your family.
• Discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan and employee stock purchase plan (subject to eligibility).
• Optional incentive compensation and short‑term incentive plans.
• Business Travel Accident Insurance and associate tax prep benefit.

Pay: $11.00 – $27.00 per hour (qualified candidates may enroll in incentive compensation plans). Local minimum wage laws apply.

Location:

Worcester, MA

Seniority level:
Not applicable

Employment type:

Full‑time (seasonal work)

Job function:
Administrative;
Industry: Retail

H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.