Operations Processing Representative; Hybrid, Webster

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Date:
Sep 29, 2026

Location:

Webster, MA, US

Company: MAPFRE

Start Your Career with a Team That Supports Growth

Looking for a role where you can learn, grow, and make an impact? Join our team as an Operations Processing Representative. This is a department made up of four specialized teams that help keep our business running smoothly every day.

This is more than a processing role—it is an opportunity to build valuable experience in operations, administration, customer support, and the insurance industry. Many employees start on one team and expand their skills by exploring opportunities across other areas within Support Services as their careers grow.

We are looking for someone who is organized, dependable, and enjoys working in a fast-paced environment. In this role, you will help support our customers, business partners, and internal teams by reviewing documents, processing information, and ensuring important business activities are completed accurately and on time.

If you are a team player who enjoys learning new skills, solving problems, and being part of a supportive work environment, we encourage you to apply.

• Review, organize, index, and maintain electronic and scanned documents to ensure information is accurate, complete, and easily accessible.
• Research and identify unclassified, incomplete, or improperly categorized documents, ensuring they are routed and processed correctly.
• Process, distribute, and route critical legal documents and communications in support of Claims, Underwriting, and other business operations.
• Quality & Records Management: Maintain document quality standards and ensure compliance with established imaging, records retention, and records management procedures.
• Lobby Coverage: As scheduled, provide exceptional customer service by welcoming visitors, responding promptly and professionally to inquiries, creating a positive visitor experience, and ensuring compliance with building security, visitor management, and check-in/check-out procedures.
• Medical Bill Database
  :
  Log incoming demands and medical bills accurately to support efficient workflow management and timely processing.
• Add Providers: Process and/or request W-9 forms and maintain accurate vendor and provider records.
• Exceptions Report / No Match Report
  :
  Research unidentified medical bills, gather and enter necessary information, and facilitate submission to third-party vendors for processing.
• Administrative & Operational Support: Support departmental operations by maintaining accurate records, responding to requests, and ensuring timely completion of assigned tasks.
• Lobby Coverage: As scheduled, provide exceptional customer service by welcoming visitors, responding promptly and professionally to inquiries, creating a positive visitor experience, and ensuring compliance with building security, visitor management, and check-in/check-out procedures.

• Incoming Mail Management: Receive, open, sort, identify, and distribute incoming mail to the appropriate departments for processing.
• Agent Mail Processing: Research and decode Producer Codes to determine the appropriate Mail Code, file mail in the correct folders, and prepare and package mail for daily delivery.
• Marketing Notice Administration: Process agent-related updates, including agency location changes, new agent additions, agent terminations, and agent onboarding resulting from acquisitions.
• Certified Mail Processing: Prepare certified letters for mailing by applying the appropriate certified postage using the postage meter system and ensuring timely delivery.
• Lobby Coverage
  :
  Serve as the first point of contact for…