Commercial Lines Policy Services Rep II; Hybrid

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Date:
Oct 14, 2026

Location:

Webster, MA, US

Company: MAPFRE

As a Commercial Lines Policy Services Representative II, you will support the accurate and timely production of Commercial Lines policies, including BOP, CPP, GL, IM, Fire, Business Auto, and Garage. This role is responsible for screening, pre-underwriting, coding, and entering new business, endorsements, renewals, cancellations, and related Premium Audit Program tasks. You will also provide responsive customer service to MAPFRE Insurance agencies, Commercial Lines Underwriters, and internal company partners by assisting with processing questions, premium quotes, and policy-related issues.

• Process new business application submissions by screening for completeness and accuracy, completing pre-underwriting review, corresponding with agencies by phone, ensuring proper documentation, entering data, and maintaining a manual diary system for endorsements and coverages that cannot be processed through the automated system.
• Produce change endorsements, renewal listing reports, premium quotes, cancellations, and reinstatements in the policy administration system, including screening, pre-underwriting, telephone correspondence, and proper documentation.
• Process manual transactions that cannot be completed through the issuance system, including reconciliation of edit and error reports.
• Produce new business, endorsements, renewals, cancellations, and reinstatements for manual lines of business, including manual rating, coding, data entry, and reconciliation of Batch Edits, the Advisory Report, Fatal Edit Report, and Closing procedures.
• Participate in the unit’s quality control program and assist with training new employees.
• Provide customer service support to MAPFRE Insurance departments, including Commercial Underwriting, and assist agents with processing issues.
• Use advanced rating methods to support large and complex accounts.
• Maintain the expected productivity and quality standards for a Service Representative II.

• High school diploma or equivalent with 1–3 years of related experience.
• Completion of an Introduction to Insurance course is preferred.
• Strong math and analytical abilities, along with sound written and verbal communication skills.
• Ability to enter a minimum of 90 gross keystrokes per minute while meeting accuracy standards.

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Transparency
:
The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range: $34,000 - $46,500

• Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
• 401(k) & Profit Sharing:
  Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain…