Front Desk, Customer Service​/HelpDesk

Front Desk role at Altitude Trampoline Parks

Guest Services are the first step in setting a fun and positive tone for the Guest's experience. These Team Members are welcoming and go above and beyond to create a positive experience for our Guests. One of the number one responsibilities is to sell the value of park offerings and find the best fit for our Guests; thereby providing the best service.

• Positive Attitude:
  Engaging and energetic personality who enjoys being around the public and is always smiling.
• Team Player:
  Respectful and responsible Team Member who brings a positive attitude to the team.
• Strong Communication
  
  Skills:
  
  Strong interpersonal communication skills are a must.
• Fast-Paced Environment:
  Ability to work in a busy and face‑paced environment while remaining calm under pressure.
• Cash Management:
  Ability to handle POS transactions accurately and efficiently.
• Resolution Management:
  Ability to calmly resolve Guest complaints.

• Sales:
  Sell, sell, sell. A big responsibility for the position is to confidently convey the value of passes and memberships and upsell the Guests.
• C3:
  Instruct the Guest to watch the safety video before jumping and ensure everyone receives the proper wristbands (jumper or observer).
• Waivers:
  Ensure waivers have been properly completed.
• Team Player:
  Works hard to make the park a better place and brings a helpful personality to the table.
• Guest First Perspective:
  Strives to create a positive Guest experience with each and every Guest.
• Park Knowledge:
  Aware of park offerings, programs, pricing, promotions, and upcoming events.
• Greeter:
  Get out on the floor to proactively meet Guests and walk them through the check‑in process.
• Complete Transactions:
  Handle transactions in a timely and accurate manner.
• Enhance the Guest
  
  Experience:
  
  Ensure all Guests are aware of the park, the different areas and other park offerings.
• Café:
  Complete transactions and run the café when necessary.
• Stock:
  During downtime, re‑stock socks, wristbands, merchandise, café products, etc.
• Clean:
  Organize POS stations and clean Guest areas, including bathrooms and café seating, throughout the shift. Responsible for completing the Guest Services cleaning checklist each night.
• Other Duties as Assigned.

$9.00 - $10.00 per hour

Seniority Level: Entry level

Employment Type:

Part‑time

Job Function:
Administrative

Industry: Entertainment Providers