Customer Service Associate and Wholesale Specialist

Customer Care Specialist + Wholesale Representative

Full-Time | Onsite | Webster, TX

The Bio Dude is looking for a customer-obsessed, reptile-savvy, relationship‑building pro to join our growing team. This hybrid role blends direct‑to‑consumer customer care with wholesale/B2B support
, so if you love helping people and talking shop with industry partners, keep reading.

This isn’t a call‑center grind or a stuffy sales desk. You’ll be the voice of the brand, the problem‑solver customers trust, and the behind‑the‑scenes force keeping wholesale orders moving smoothly.

• Deliver top‑tier customer service in person, by phone, and online
• Help customers choose the right products for reptiles and amphibians (substrates, enclosures, lighting, etc.)
• Provide accurate husbandry guidance and troubleshooting support
• Process orders, exchanges, and refunds accurately through our POS system
• Document customer interactions and resolutions to ensure consistent follow‑up
• De‑escalate issues professionally and escalate when appropriate
• Keep the retail space stocked, organized, and visually dialed in
• Support promotions, in‑store events, and customer engagement initiatives

• Respond to wholesale account inquiries with speed and professionalism
• Coordinate with operations, manufacturing, and freight teams to ensure accurate, on‑time wholesale orders
• Build and maintain strong relationships with wholesale partners
• Assist with trade shows (setup, breakdown, customer engagement, lead capture)
• Identify upselling and cross‑selling opportunities
• Track wholesale inventory and assist with basic reporting
• Act as a brand ambassador for The Bio Dude at all times

• Shopify, Shopify Wholesale, Amazon Seller Central
• Slack, Google Workspace, Front, Nextiva
• SKULabs, Smile, Yotpo
• CRM and timekeeping systems

• High school diploma or equivalent
• 2+ years of retail and/or customer service experience
• Wholesale or B2B experience is a big plus
• Strong communication skills and emotional intelligence
• Organized, detail‑oriented, and calm under pressure
• Comfortable handling reptiles and amphibians as needed
• Able to lift up to 40 lbs and be on your feet throughout the day
• Willingness to travel for trade shows and special events

• Full-time (40 hours/week)
• Shifts:
  • 10:00 AM – 6:15 PM (Mon–Fri)
  • Alternating Saturdays: 9:00 AM – 6:15 PM
• Unpaid meal breaks included
• No overtime without management approval

Benefits kick in after your first anniversary, including:

• 401(k)
• Paid Time Off (PTO)
• Holiday Pay
• Health & Dental Insurance
• Life Insurance (Liberty National)

We’re not just selling products, we’re setting the standard for bioactive reptile care. If you want a role where your knowledge matters, your voice is heard, and your work actually impacts customers and partners, this is it.