Workplace Experience Ambassador

Workplace Experience Ambassador### Workplace Experience Ambassador Apply:
On-site:
Webster, TX:
Full time:
Posted Today:
REQ
545409
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.#

** Workplace Experience Ambassador – JLL**  ##
** What this job involves:
** As a Workplace Experience Ambassador, you'll be at the heart of creating exceptional workplace experiences that elevate how our clients and their employees interact with their environment every day. This dynamic, client-facing role combines hospitality excellence with operational expertise to transform facilities into engaging, welcoming spaces where people thrive. You'll serve as a visible advocate for service excellence across your portfolio, building meaningful relationships while managing everything from front desk operations to service coordination and event support.

Through proactive communication, attentive care, and a hospitality-first approach, you'll directly impact how employees and guests experience their workplace—making this role essential to JLL's commitment to delivering outstanding client service and innovative workplace solutions.  ##
** What your day-to-day will look like:
*** Welcome guests and employees at reception and building entrances for a minimum of two hours daily, creating warm first impressions while managing arrivals, departures, badging processes, and office orientations with confidence and professionalism
* Conduct floor walkthroughs to assess workspace conditions including offices, conference rooms, mailrooms, and pantries, ensuring they're properly stocked, maintained, and meet brand standards while identifying service gaps or concerns
* Serve as the primary point of contact for client employee inquiries, troubleshooting service issues, and responding to all requests within one business day with personal follow-up to ensure complete resolution
* Perform routine service delivery assessments and walkthroughs to monitor compliance with service level agreements, policies, and performance metrics while collaborating with facilities management to maintain operational excellence
* Organize and operationalize client engagement events by coordinating with account stakeholders and cross-functional teams to ensure flawless execution and proactive communication before, during, and after activities
* Build and maintain lasting relationships with clients, employees, guests, and service partners through authentic engagement, anticipating needs, identifying issues early, and delivering creative hospitality-focused solutions
* Leverage AI tools and business intelligence to enhance operational efficiency, automate routine administrative tasks, identify service trends, and drive continuous improvement initiatives across the experience program  ##
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* Required Qualifications:

*** High school diploma or GED with 2-3 years of experience in hospitality management or similar client-facing service delivery roles
* Demonstrated proficiency in Windows-based office software including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with ability to learn and leverage AI tools for workflow automation and efficiency
* Exceptional interpersonal and communication skills with proven ability to build rapport quickly, demonstrate…