Mortgage Loan Officer

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Position Summary

The Mortgage Loan Officer is responsible for assisting current and potentially new members with the mortgage loan process that includes guiding them through the application, approval and closing process. Their duties include recommending certain loan mortgage product options and explaining those terms to the member based on their own personal profile. Communicating constantly and accurately with members, support staff and management are key to their success.

This professional must have the ability to provide significant direct service to members and thoroughly understand relevant legal parameters, and the administrative processes involved in the mortgage lending process.

Principle Duties And Responsibilities

• Willingness and ability to exhibit Wellby Core Values every day.
• Works purposefully and is driven to provide the best team member experience.
• Meet with prospective Member borrowers.
• Request, review and analyze Member applicant’s credit and financial data.
• Determine Member’s financing objectives and goals.
• Present the appropriate products and programs to the Member and explain guidelines.
• Discuss interest rate pricing as required.
• Identify appropriate opportunities to sell additional loan products.
• Collect all necessary supporting loan documentation as required to proceed the application through the loan process.
• Work with compliance and underwriting to ensure any outstanding loan conditions are met.
• Provide ongoing communication with the Member throughout the process, up to and including loan closing details and instructions.
• Ensure exceptional service experience for the Member throughout the mortgage application process.
• Comply with applicable consumer laws, regulations, company guidelines, etc.
• Complete all necessary training and licensing.
• Maintain a thorough knowledge of offered lending programs, policies, procedures, and regulatory requirements.
• Maintain the confidentiality of all information processed.
• Achieve mutually agreed upon personal production goals determined by mortgage management.
• Perform all job functions in accordance with the credit union’s mortgage lending policies and procedures.
• Prepare, complete, and submit required reporting requirements as determined by mortgage management.
• Work effectively in the organization’s loan origination system
• Work to ensure accountability and compliance with all applicable laws and regulations concerning mortgage lending.
• Manage multiple loan submissions and meet required deadlines for each loan.
• Quickly and accurately complete basic math functions including common decimal fractions, calculate rates and percentages.
• Drives to vendor locations, Wellby branch locations, and customers or members locations regularly.
• Performs other duties as assigned.

• Knowledge of Wellby’s organizational functions and general operating policies and procedures.
• Knowledge of general office procedures and practices, business English, spelling, punctuation, and arithmetic.
• Knowledge of the personal computer, utilizing Microsoft Office Suite and other mortgage loan origination software.
• Knowledge and understanding of mortgage pricing and rate sheets.
• Knowledge and understanding of mortgage products and guidelines.
• Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding devices.
• Skilled in identifying and pursuing opportunities for business expansion within existing market, aiming to increase the credit union’s mortgage market share.
• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to work effectively across department and…