Medical Assistant II - Clear Lake Pediatric ENT

Minimum Qualifications:

High school or equivalent. Three years experience. Certified or Registered Medical Assistant with a nationally recognized accreditation organization (AAMA, AMT, NCCT, NHA or other). CPR Certification required.

Job Summary:

To provide technical, supportive, age specific and developmentally appropriate patient care functions for assigned clinical area. The Medical Assistant II may function as a member of a Patient Centered Medical Home clinical team or may function in a role that includes routine administrative and clinical tasks. The Medical Assistant II has advanced Medical Assistant skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care.

Job Duties:

• Perform as Medical Assistant and Front desk Registration training.
• Able to effectively identify problems and determine solutions.
• Understand clinic flow to maximize clinic usage to meet patient needs.
• Assists with patient flow within assigned outpatient clinic setting.
  • Responds in a timely manner to call-lights.
  • Provides comfort measures to patient / family.
• Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.
  • Obtains vital signs. Appropriately documents chief complaint and reason for visit.
  • Uses aseptic techniques and infection control measures in the performance of duties.
  • Accurately collects excretory specimens, such as urine and feces.
  • Obtains blood samples by venipuncture.
  • Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult.
  • Measures and records intake and output as ordered.
  • Prepares and assists patients undergoing treatments, examinations, and procedures.
  • Recognizes patient care priorities, treatment plan, objectives, and potential crisis.
  • Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned.
  • Recognizes and communicates patient needs and unusual occurrences with patients / families.
• The MA will refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services.
  • Safely and properly administers medications as assigned.
• Accurately documents / communicates interventions and measurements.
  • Communicates relevant information to appropriate health care provider.
  • Under supervision, completes accurate, concise, and legible documentation on patient clinic record.
• Assist with medication reconciliation as required.
  • Assists in the maintenance of equipment, supplies, and the environment.
  • Assists in maintaining a clean and safe environment.
  • Checks equipment / supplies for expiration dates, electrical safety tags, intactness, and usability.
  • Cleans equipment and returns to its proper place.
  • Reports equipment and supplies needing replaced or repaired.
  • Stocks rooms, carts, cabinets, etc. as assigned / requested.
• Respects and supports patient rights.
  • Serves as patient / family advocate.
  • Practices principles of patient and employee confidentiality.
  • Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate.
• Practices positive customer peer relations.
  • Consistently communicates in a professional and courteous manner.
  • Reports and seeks assistance in dealing with guest complaints / concerns.
  • Establishes and maintains a positive rapport with patient / family and co-workers.
  • Consistently responds to customer requests / needs in an appropriate manner.
• Participates in and supports continuous quality improvement activities at the clinic / departmental level, as appropriate.
• Demonstrates acceptable productivity and practices cost containment.
  • Prioritizes and completes all work in an effective and efficient manner.
  • Demonstrates initiative, resourcefulness, and flexibility.
  • Effectively and efficiently uses time, equipment, and supplies.
• Functions as an interdependent and supportive team member.
  • Provides support and assistance, as appropriate.
  • With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.
  • Participates in clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals.
  • Accepts responsibility for own growth / development.
  • Participates in in-services and ongoing education programs.
  • Remains current on all in-service / education / credentials / certification requirements for position, as appropriate.
  • Exchanges constructive feedback with peers and others.
  • Conducts self-evaluation and participates in developmental goal setting.
• Patient Centered Medical Home Medical Assistant
  • All Medical Assistant Essential Job Functions, and
  • Contributes to the partnership among clinical practitioners, patients and families ensuring decisions respect patients’ wants, needs and preferences,
  • Contributes to…