IT Support Technician

Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission‑critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space.

The future belongs to those who build it. At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. And we’re doing that with people who are wired to solve, build, adapt and lead. These roles are not for the faint of heart.

You’ll help lay the foundation for humanity’s future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. We’re a company of doers, thinkers and builders, united by purpose and grounded in reality.

If you want to put your skills to work where the stakes are real and the mission is bigger than any one person,
forge the future with Voyager.

The IT Support Technician provides onsite hands‑on, mission‑critical IT support in a fast‑paced aerospace and space operations environment. This role supports engineers, manufacturing teams, and corporate staff by delivering reliable end‑user computing, secure access to systems, and responsive technical support across office, lab, and operational facilities.

• Provide Tier 1–3 onsite and remote IT support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot hardware, software, and operating system issues across Windows, macOS, and Linux environments
• Support engineering and productivity applications (e.g., Microsoft 365, collaboration tools, CAD/engineering software)
• Provision, image, configure, deploy, and maintain end‑user computing devices
• Manage the full lifecycle of IT assets including inventory, deployment, repair, replacement, and recovery
• Troubleshoot basic network and connectivity issues (DNS, DHCP, VPN, VLANs, device connectivity)
• Support conference room, A/V, printing, and specialized endpoint technologies
• Create and maintain technical documentation, knowledge articles, and support procedures
• Collaborate with IT infrastructure, cybersecurity, and engineering teams to resolve complex issues
• Participate in special projects and continuous improvement initiatives within IT Operations
• Experience rolling out Okta and Microsoft Entra  Identity Providers, including MFA configuration with Microsoft Authenticator, SSO integrations, and conditional access policy enforcement.

• 2–4+ years of professional desktop or IT services support experience in an enterprise environment
• Strong working knowledge of Windows OS; experience with macOS and/or Linux preferred
• Experience supporting Microsoft technologies (Active Directory/Azure AD, Microsoft 365)
• Familiarity with device management and endpoint tools (e.g., Intune, JAMF, SCCM, or similar)
• Solid customer service skills with the ability to support high‑visibility, mission‑critical users
• Strong written and verbal communication skills
• Ability to work independently in a fast‑paced, high‑demand environment
• Ability to lift and move IT equipment as needed
• Willingness to work flexible hours, including occasional evenings or weekends

• Experience in aerospace, defense, manufacturing, or high‑reliability engineering environments
• Exposure to secure or regulated systems and environments
• Technical certifications (CompTIA A+, Network+, Security+, or similar)
• Experience supporting 24x7 operations, shift work, or on‑call rotations

Voyager offers a comprehensive, total compensation package, which includes competitive salary, a discretionary annual bonus plan, paid time off (PTO), a comprehensive health benefit package, retirement savings, wellness program, and various other benefits. When you join our team, you’re not just an employee; you become part of a dynamic community dedicated to innovation and excellence.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms…