IT Support Technician

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Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission‑critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space.

The IT Support Technician provides onsite hands‑on, mission‑critical IT support in a fast‑paced aerospace and space operations environment. This role supports engineers, manufacturing teams, and corporate staff by delivering reliable end‑user computing, secure access to systems, and responsive technical support across office, lab, and operational facilities.

• Provide Tier 1–3 onsite and remote IT support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot hardware, software, and operating system issues across Windows, macOS, and Linux environments
• Support engineering and productivity applications (e.g., Microsoft 365, collaboration tools, CAD/engineering software)
• Provision, image, configure, deploy, and maintain end‑user computing devices
• Manage the full lifecycle of IT assets including inventory, deployment, repair, replacement, and recovery
• Troubleshoot basic network and connectivity issues (DNS, DHCP, VPN, VLANs, device connectivity)
• Support conference room, A/V, printing, and specialized endpoint technologies
• Create and maintain technical documentation, knowledge articles, and support procedures
• Collaborate with IT infrastructure, cybersecurity, and engineering teams to resolve complex issues
• Participate in special projects and continuous improvement initiatives within IT Operations
• Experience rolling out Okta and Microsoft Entra  Identity Providers, including MFA configuration with Microsoft Authenticator, SSO integrations, and conditional access policy enforcement.

• 2–4+ years of professional desktop or IT services support experience in an enterprise environment
• Strong working knowledge of Windows OS; experience with macOS and/or Linux preferred
• Experience supporting Microsoft technologies (Active Directory/Azure AD, Microsoft 365)
• Familiarity with device management and endpoint tools (e.g., Intune, JAMF, SCCM, or similar)
• Solid customer service skills with the ability to support high‑visibility, mission‑critical users
• Strong written and verbal communication skills
• Ability to work independently in a fast‑paced, high‑demand environment
• Ability to lift and move IT equipment as needed
• Willingness to work flexible hours, including occasional evenings or weekends

• Experience in aerospace, defense, manufacturing, or high‑reliability engineering environments
• Exposure to secure or regulated systems and environments
• Technical certifications (CompTIA A+, Network+, Security+, or similar)
• Experience supporting 24x7 operations, shift work, or on‑call rotations

Voyager offers a comprehensive, total compensation package, which includes competitive salary, a discretionary annual bonus plan, paid time off (PTO), a comprehensive health benefit package, retirement savings, wellness program, and various other benefits. When you join our team, you’re not just an employee; you become part of a dynamic community dedicated to innovation and excellence.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

U.S. citizen, lawful permanent resident of the U.S.,…