More jobs:
Lead CCaaS Engineer; Genesys CX
Job in
Weehawken, Hudson County, New Jersey, 07086, USA
Listed on 2026-01-05
Listing for:
Nastech Global
Contract
position Listed on 2026-01-05
Job specializations:
-
Engineering
Systems Engineer
Job Description & How to Apply Below
Job Title:
Lead CCaaS Engineer (Genesys CX)
Location:
Weehawken NJ (Onsite)
Job Type: Contract W2
Must Have
Skills:
- Genesys CCaaS development experience
- API Development
- OAuth
Requirements:
- 3 years of hands‑on experience implementing and configuring Genesys Cloud CX in enterprise environments.
- Demonstrated success leading contact center migration projects from legacy platforms to cloud‑based solutions.
- In-depth knowledge of Genesys Architect routing strategies, outbound campaigns, digital channels and workforce management.
- Strong understanding of telephony concepts including SIP, SBCs, trunking, codecs and call flow architecture.
- Experience with API integrations, OAuth implementation, event notifications and custom data actions.
- Ability to collaborate effectively with cross‑functional teams in fast‑paced migration projects.
- Genesys Cloud CX certifications (Professional Developer Architect) and scripting experience (JavaScript / Python) (Optional).
Vacancy: 1
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