Lead CCaaS Engineer - Genesys CX; W2

Lead CCaaS Engineer - Genesys CX (Only W2)

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• Genesys CCaaS development experience
• API Development
• OAuth

• Design and implement comprehensive Genesys Cloud CX solutions including advanced routing strategies, IVR flows, and multi-channel integrations.
• Lead end-to-end migration projects from legacy platforms like Avaya, Cisco, and Genesys Engage to Genesys Cloud CX.
• Develop sophisticated Architect flows for omnichannel interactions including voice, chat, email, and bot integrations.
• Create seamless integrations between Genesys Cloud CX and enterprise CRM systems using APIs, web services, and custom data actions.
• Collaborate with telephony teams to configure complex voice infrastructure including SIP trunks, BYOC implementations, and SBCs.
• Optimize contact center performance through data-driven analysis of call flows, routing logic, and reporting dashboards.

• 3+ years of hands-on experience implementing and configuring Genesys Cloud CX in enterprise environments.
• Demonstrated success leading contact center migration projects from legacy platforms to cloud-based solutions.
• In-depth knowledge of Genesys Architect, routing strategies, outbound campaigns, digital channels, and workforce management.
• Strong understanding of telephony concepts including SIP, SBCs, trunking, codecs, and call flow architecture.
• Experience with API integrations, OAuth implementation, event notifications, and custom data actions.
• Ability to collaborate effectively with cross-functional teams in fast-paced migration projects.
• Genesys Cloud CX certifications (Professional, Developer, Architect) and scripting experience (JavaScript/Python) (Optional).

Mid-Senior level

Contract

Engineering and Information Technology

IT Services and IT Consulting

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