Customer Service Representative Klantenservicemedewerker Nederland

Want to join an expanding company in one of the world’s fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signage lighting solutions sold in 66 countries. We need an experienced Customer Service Representative in our new European headquarters, located in beautiful Weesp, Amsterdam, The Netherlands. GENLED Brands is comprised of Agi Light, established in 2003, and Acolyte, which opened in 2009.

While we are relatively new to Europe, both brands are well-established.

We offer paid training for up to 6 months to ensure you excel in your role, and compensation packages that are up to 40% above the national average. So, where we might lack in some “normal” Dutch benefits, we make up for it directly to you. Enjoy paid time off (we give extra days off to match with our U.S. headquarters) and a vacation allowance.

GENLED Brands has invested heavily in new equipment and facilities. Our state‑of‑the‑art facilities are easy to reach (close to the train) with several great restaurants nearby. Join a highly motivated, dedicated and friendly team with lots of advancement opportunities around the globe as we strive to provide our customers with a best‑in‑class experience.

• Deliver excellent service to various customers from different market applications (LED architectural lighting, LED signage lighting) via close cooperation with various internal and external team members.
• Build and maintain a solid customer relationship.
• Provide accurate and timely quotations to customers.
• Create and enter orders into the system.
• Provide support to the Sales team (e.g., quotations, delivery status, order reports).
• Manage daily customer orders in a timely manner (receive and confirm all orders with customers, provide shipment tracking or order status if on back order).
• Handle and resolve operational issues that may arise from the end‑to‑end sales process (e.g., order status, deliveries, returns).
• Engage with other functions to ensure best‑in‑class customer service support (e.g., sales teams, supply chain, logistics).
• Proactively participate in daily shipping activities to include preparing shipping documents, ensuring accuracy and returning paperwork to the warehouse to meet deadlines.
• Establish and conduct regular customer review calls while building follow‑up action plans tracked in CRM system.

• Associate’s degree or relevant discipline with a minimum of 2 years of Inside Sales or Customer Service experience.
• Proven track record and knowledge in the LED signage or LED architectural lighting industry is a plus.
• Inside Sales and Customer Service skills.
• Proficiency in Microsoft Office and Order Entry software.
• Working knowledge of Microsoft Dynamics CRM preferred.
• Self‑motivated, able to independently manage various activities with minimal supervision.
• Customer‑oriented mindset.
• Excellent communication, listening and collaboration skills with a problem‑solving mindset.
• German or Italian speaking is a plus.
• This position is subject to background checks.