Retail Associate Manager WEIRTON | Three Springs Drive

Retail Associate Manager – WEIRTON | Three Springs Drive

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Do you think you have what it takes to be an enthusiastic team leader?

Learn and build proficiency in customer service, while concurrently providing a best‑in‑class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love, including unique accessories and up‑to‑date Internet of Things (IoT) devices
• Guiding customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise
• Assisting the Retail Store Manager with daily operations and coaching

Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:

• How our ever‑expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning‑fast LTE network
• Why plans and services will let our customers live unlimited, feel the love, stay connected and go further
• How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting

Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.

Build relationships with and partner with employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment
• Successfully identify and handoff small business leads
• Develop strong peer relationships where we are all accountable for the company’s success
• Be willing to have a good time while providing first‑class customer experience

• Leadership experience
• Competitive drive and confidence to succeed in a fast‑paced sales environment
• Willingness to lead your team, sharing best practices, while serving customers and providing resolution to issues
• Operational, financial and performance management skills
• Amazing communication skills, to your team and customers
• Prior wireless sales experience

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health benefits for full‑time employees

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation
• Full‑time (40 hours)

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.

Apply now: