Financial Aid Office Assistant; FWS

Financial Aid Office Assistant (FWS ONLY)

Financial Aid Office Assistant (FWS ONLY)

Location: Wellesley Hills

Mass Bay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’s economic development. Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Located in Greater Boston, Mass Bay is a comprehensive, open‑access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

The ideal candidate will join a vibrant educational community, and have a desire and ability to serve a population of students with various needs and backgrounds. This is a part‑time, student employment position with no benefits. The Financial Aid Office Assistant is responsible for the daily office duties of the suite and support the Administrative Assistant with clerical responsibilities. The candidate must be available to work Wednesday mornings.

• Answer and direct a high volume of incoming phone calls; greet walk‑in visitors and triage calls and messages to counselors or departments as necessary.
• Provide administrative support to staff; filing, mail sorting, alphabetizing documents, and creating electronic student files.
• Meet and greet students and visitors.
• Assist with open houses, orientations and financial aid workshops.
• Provide virtual support on a wide range of financial aid topics.
• Provide front desk coverage as needed.
• Responsible for conference room reservations and management of event space.
• Respond to voice messages and route to appropriate person.
• Ad hoc projects.
• Other duties assigned.

This list is not to be considered all‑inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of Mass Bay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

• Consistent and reliable work habits.
• Problem‑solving skills.
• Federal work‑study eligible.
• Knowledge using Microsoft Office Suite—Word, Excel, PowerPoint, and Outlook.
• A willingness to always learn new things.
• Ability to proofread with accuracy.
• No experience necessary.

• Sensitivity and commitment to the goals of affirmative action.
• Experience working in a community college or similar environment.
• Demonstrates commitment to working with students in need.
• High volume customer service experience.

Salary Range: $19 per hour

Classification: Student Employee

Hiring is contingent upon a successful CORI clearance.

PLEASE NOTE: We require students who are eligible to file a Free Application for Federal Student Aid (FAFSA) to have one on file, before they are hired or continue employment.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies.

The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Aff irmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.