Practice Assistant - Administrative

Sigma, Inc. is looking for Practice Assistant
- Administrative to work onsite with Beth Israel Lahey Health Primary Care
- Gateway location in Wellesley, MA.

• Monday through Friday 8:00 am-5:00 pm
• Must be separated from BILH (Beth Israel Lahey Health) for at least 6 months to be eligible for this role

Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center. The Practice Assistant provides essential administrative support and patient care assistance in a specialty medical practice. This role supports efficient clinic operations, ensuring smooth patient flow and excellent service delivery in a fast-paced healthcare setting.

• Answers, screens and processes a high volume of calls in a professional manner.
• Utilizes and adheres to the phone scripts and guidelines for triaging calls.
• Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed.
• Utilizes centralized scheduling system and software applications to schedule appointments.
• Verifies and updates patients' demographic information and transfers to registration for update as needed.
• Obtains necessary referrals for scheduled visit and documents in system.
• Document appropriate payer information, including worker's compensation and auto liability.
• Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures.
• Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures.
• Coordinates availability of professional services for maximum cost-effective utilization of staff, space, equipment and optimal timing for patients and providers.
• Addresses scheduling problems and concerns with manager to resolve issues.
• Records and forwards accurate messages to providers and staff.
• Triages calls for urgent information or services to appropriate staff.
• Responds to requests for information or assistance within scope of knowledge and authority.
• Resolves and responds to provider email requests in an efficient and professional manner.

• High School diploma or GED required. Associate's degree preferred.
• Must have EPIC experience.
• English and Spanish speaking candidates are highly preferred based on the patient population.
• There is a phone room and a front desk (check in and out).
• Will be trained on the phones and will primarily be working the phones throughout their contract with 2-3 other staff members.
• Please be sure candidates are available for in person or virtual interviews when submitting and have reliable transportation.
• Tardiness will not be tolerated.