Senior Client Partner Consultant

Job Description

The Senior Client Partner is responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting. The Senior Client Partner is also responsible for ensuring effective coordination and communication of client requests to ensure client expectations are satisfied.

• Responsible for ongoing, effective communications and service to the current clients via on‑site meetings, conference calls, and day‑to‑day interaction.
• Provide support to Denta Quest leadership for administration of the client’s program, and communicate information accurately and efficiently to ensure that DQ is meeting and exceeding client expectations and the terms of the RFP and contract.
• Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively. Resolve issues and strengthen relationships at various professional levels within the client’s organization.
• Serve as primary point of contact for client audits of Denta Quest programs, coordinating documentation requests, meeting organization, and responding to auditor follow‑up requests to Denta Quest.
• Develop and maintain relationships with appropriate functional areas within Denta Quest to ensure effective contract performance.
• Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).
• Monitor changes in regulations and fee schedules and communicate same to ensure compliance with state and federal guidelines.
• Perform functions that support timely and accurate reporting to clients.
• Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits.
• Develop and submit IODs based on CMS, market‑ or client‑specific program requirements.
• Manage process for obtaining program requirements, documentation, support and other special requests from clients.
• Provide regular updates to senior management on internal and external issues affecting market performance.
• Represent Denta Quest at health fairs, conferences and advisory meetings through the State.
• Other duties as assigned.

• Bachelor’s degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience.
• Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers.
• Well‑organized and superior organizational, written and oral communication skills, particularly presentation skills.
• Knowledge of group benefits; proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.
• Ability to work independently and as part of a team.
• Proficient with general computer software including Microsoft Excel, Word and Outlook.
• Proven problem‑solving skills.
• Ability to make good judgment conclusions based on data available with minimal supervision.
• Ability to prioritize and organize multiple tasks with tight deadlines.
• Excellent customer service skills.
• Up to 10% travel required.

Salary Range: $78,100 – $117,200. The base salary will be determined by your unique skills, qualifications, experience, education, and geographic location. In addition to the base salary, this position is eligible for a discretionary annual incentive award based on individual and overall performance.

Sales – Client Relationship Management

30/12/2025

We will make reasonable accommodations to the known physical or mental limitations of otherwise‑qualified individuals with disabilities or special disabled veterans, unless an accommodation would impose an undue hardship. Please email  to request an accommodation.

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We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.