Senior Customer Success Manager

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** Where is the work:*
* Virtual

** Senior Customer Success Manager*
* Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on Service Now, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other. 

As a Nuvolo 
** Senior**  
** Customer Success Manager 
** you will be responsible for maintaining strong client relationships and act as the main point of contact for our clients. As a Senior CSM, you will have a good understanding of client requirements in order to successfully execute their business objectives and ensure their success.

** As a Senior Customer Success Manager, you will:*
* + Act as the trusted partner for your portfolio of assigned clients on the use-case and product functionality.

+ Deliver and communicate ROI for our clients, throughout the customer lifecycle.

+ Monitor account activity to identify usage trends, assess risks and needs for additional products and support.

+ Provide insights to customers to ensure that they get the most out of the platform.

+ Help foster adoption by raising client awareness and leveraging new product features and functionality.

+ Maintain a consistent record of client engagement, issues, and resolutions through internal and external communication.

** This role could be a fit for you if you bring:*
* +  8+ years of experience in consultative selling or customer success. Experience in consulting or pre-sales, experience in both is ideal.

+ Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.

+ Learn it all mentality with a desire to better understand both business and technology solutions.

+ Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.

+ Exceptional organizational and planning skills.

+ Solid communication skills (both verbal (in person and via video) and written). You are able to communicate business and technical value to all levels of management.

+ Well-versed in presentation skills.

+ A proven record of retaining and growing multiple enterprise client relationships.

+ Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.

+ Ability to detect red flags early on to help mitigate churn risk to help establish rescue/success plans.

** Bonus points for:*
* +

Experience with Gainsight and Sales Force.

*
* Core Competencies:

*
* + Innovates

+ Drives Execution of Strategic Plans and Monitors Results

+ Shows Empathy

** About Nuvolo:*
* Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on Service Now, we provide a…