Operational Risk Innovation - Co-op

At Sun Life, we’re driven by our

Purpose:

helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK. This full‑time Spring 2027 co‑op (January 4, 2027 – June 18, 2027) is a hybrid role with 1‑2 days per week based in our Wellesley, MA office during business hours.

The opportunity:

The U.S. Operational Risk Center of Excellence (CoE) is seeking a highly motivated and innovative co‑op student to support the modernization of Operational Risk programs through artificial intelligence, automation, data analytics, and process improvement. Rather than supporting day‑to‑day operational activities, this role will focus on identifying opportunities to simplify processes, improve user experiences, enhance reporting and insights, and leverage emerging technologies to reduce manual effort across Operational Risk programs.

The successful candidate will work directly with leaders responsible for Third-Party Risk Management (TPRM), Operational Resilience, Business Continuity, and Crisis Management to help design and implement practical solutions that improve efficiency, strengthen risk management practices, and increase organizational resilience. This role provides a unique opportunity to explore how AI and automation can be applied to real business challenges while working with senior leaders on strategic initiatives that have enterprise‑wide impact.

Identify opportunities to apply AI, automation, and digital solutions to Operational Risk processes. Prototype and test AI-enabled tools using Microsoft Copilot and related technologies. Research emerging technologies and evaluate practical use cases for Operational Risk programs. Support development of knowledge assistants, search tools, and self-service solutions that improve access to information. Assist in establishing best practices for the responsible use of AI within Operational Risk programs.

Analyze existing processes and identify opportunities to reduce manual effort, eliminate duplication, and improve user experience. Document current-state and future-state processes, workflows, and requirements. Support implementation of workflow and automation solutions using Microsoft technologies such as Power Automate, Power Apps, SharePoint, and Microsoft 365. Participate in solution testing, implementation, and continuous improvement activities. Develop process documentation, user guides, and training materials.

Design and develop dashboards, reports, and visualizations that improve decision-making and program oversight. Analyze Operational Risk program data to identify trends, improvement opportunities, and operational insights. Support development of automated reporting solutions that reduce manual effort and improve data quality. Assist in preparing executive presentations and management reporting.

Support transformational initiatives across:
Third-Party Risk Management (TPRM) Operational Resilience Business Continuity Crisis Management Disaster Recovery Operational Risk Governance Activities may include:
Improving risk and resilience reporting. Developing AI-enabled knowledge management…