Alumni Relations & Volunteer Coordinator

Mass Bay Community College

Wellesley Hills, MA, United States

Department: Alumni Relations

Location: Wellesley Hills

Mass Bay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region's economic development.

Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joining our community.

Located in Greater Boston, Mass Bay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds.

Reporting to the Associate Director of Development, the Alumni Relations and Volunteer Coordinator collaborates with the Associate Director to set strategy and direction and then takes ownership of execution. This role oversees the planning, management, and implementation of alumni and volunteer outreach initiatives to strengthen connections with the College and foster relationships that inspire long-term engagement and philanthropic support. Serving as the primary point of contact for Mass Bay volunteers—including scholarship reviewers, mentors, classroom speakers, etc.—the

Coordinator also supports departmental goals, helps build the donor pipeline through alumni and volunteer engagement, and works closely with the Institutional Advancement team to steward and solicit contributions via events, appeals, social media, and stewardship communications. This position requires occasional evening and weekend work.

• Partner with Associate Director to set goals, targets, and strategies for alumni engagement and fundraising
• Lead development and execution of the annual alumni engagement and stewardship plan
• Build and maintain strong alumni relationships
• Research best practices to enhance and grow alumni programs
• Contribute to alumni awareness and recognition strategy
• Manage communications and activities to engage, thank, and inform alumni
• Ensure accurate alumni data in the CRM and maintain best practices
• Use CRM reporting to guide decisions on alumni outreach and stewardship
• Improve office efficiency through effective use of software and tools
• Provide excellent customer service: respond to alumni inquiries and share information with stakeholders
• Coordinate College events (e.g., reunions, donor recognition, All-Volunteer Show, networking) and identify opportunities for new or improved events
• Manage alumni webpage content and functionality for accuracy and engagement
• Track team projects, tasks, and deliverables
• Supervise student employees as needed
• Perform other duties as assigned

• Act as the primary contact for staff and faculty seeking to engage volunteers
• Develop and implement policies and best practices for volunteer services
• Ensure volunteers receive necessary training and understand College policies
• Expand the volunteer base through outreach to businesses, organizations, and individuals
• Maintain an accurate volunteer database and establish a consistent communication plan to welcome and steward volunteers
• Collaborate with campus stakeholders to promote volunteer programs and identify opportunities for greater impact
• Facilitate meaningful volunteer contributions to enhance the College environment
• Build strong relationships with volunteers to position them as valued partners, potential donors, and advocates for Mass Bay

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of Mass Bay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

Bachelor's degree in Education, Counseling, Psychology, Business…